Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Shristi Sharma

Sydney

Summary

Dedicated hospitality professional with over 2 years of guest service experience in dynamic food and retail environments. Skilled in front-facing customer interaction, conflict resolution, and multitasking under pressure. Proven ability to provide exceptional service and support daily operations. Seeking to bring strong communication, organizational, and guest service skills to a Front Desk Agent role at Fairmont Chateau Lake Louise.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
2
2
Certifications

Work History

Front-End Supervisor

Sobeys Inc.
02.2022 - 04.2025
  • Supervise front-line team and ensure smooth customer service operations
  • Address guest inquiries and resolve complaints efficiently
  • Oversee transaction accuracy and promote loyalty program enrollment
  • Train new staff in company procedures and customer service standards

Server

7 by 7
05.2024 - 09.2024
  • Delivered efficient and personable service in a fast-paced dining setting
  • Collaborated with kitchen and bar staff for timely service
  • Promoted return visits through positive guest interactions

Server

Old Triangle Irish Pub
01.2023 - 09.2023
  • Provided excellent guest service and engaged with diverse clientele
  • Managed POS transactions and billing with accuracy
  • Maintained a clean, organized environment during high volume hours

Cashier

Mac's Convenience Store
01.2022 - 03.2023
  • Processed transactions efficiently and handled customer inquiries
  • Promoted products and loyalty programs
  • Maintained register and balanced cash drawer

Food & Beverage Attendant

Cineplex Cinemas
09.2021 - 03.2022
  • Delivered quality guest service and supported concession operations
  • Restocked and cleaned service areas
  • Resolved concerns promptly to ensure satisfaction

Education

Bachelor of Hospitality and Tourism Management -

Cape Breton University
Sydney, NS
05.2022 - Current

Skills

  • Guest Service & Engagement
  • Conflict Resolution
  • Reservation & Check-In Support
  • POS & Transaction Processing
  • Multitasking in Fast-Paced Settings
  • Team Leadership & Mentorship
  • Telephone Etiquette
  • Opera PMS (basic familiarity)
  • MS Office (Word, Outlook)

Certification

Smart Serve Certified

Accomplishments

  • Promoted to Front-End Supervisor within one year at Sobeys
  • Consistently praised for guest service excellence and team support
  • Successfully trained and mentored new staff members

Timeline

Server

7 by 7
05.2024 - 09.2024

Server

Old Triangle Irish Pub
01.2023 - 09.2023

Bachelor of Hospitality and Tourism Management -

Cape Breton University
05.2022 - Current

Front-End Supervisor

Sobeys Inc.
02.2022 - 04.2025

Cashier

Mac's Convenience Store
01.2022 - 03.2023

Food & Beverage Attendant

Cineplex Cinemas
09.2021 - 03.2022

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Shristi Sharma