MARGELINE VALMADRID
Toronto,Canada
Summary
Motivated criminal justice graduate with a strong commitment to fostering a diverse and inclusive community. With six years of experience in team leadership and customer service within dynamic environments. Committed to enhancing workflow efficiency and fostering collaborative atmosphere, aiming to leverage experience and skills to contribute to a supportive and inclusive workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front-End Supervisor
Sobeys Inc.
01.2021 - Current
- Overseeing cash office, register operations, and processing refunds and exchanges
- Providing customer assistance about information on new and upcoming promotions.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers
Co-Op Placement Student
City of Toronto SSHA
01.2022 - 01.2023
- Maintained and updated shelter and housing files using Microsoft Excel and Word to ensure accurate records
- Assisted with administrative tasks, including preparing reports and maintaining files in compliance with organizational policies
- Inputting new information and ensuring data integrity through regular updates
Team Leader
McDonalds Corporation
01.2018 - 01.2021
- Lead a team in daily operations, ensuring efficient service and fostering positive environment to enhance team morale and performance
- Resolve customers complains effectively both in-person and via phone to enhance customer satisfaction and loyalty
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Bachelor of Social Science - Criminal Justice
Humber Institute of Technology And Advanced Learning
Skills
- Problem-solving skills
- Cash Register Operation
- Customer Service
- Workflow Management
- Staff Supervision
- Cash Handling Accuracy
- Training and mentoring
- Relationship building and management
Certification
- First Aid & CPR/AED Level C, Toronto CPR Inc.
- Mental Health First Aid Standard, Mental Health First Aid Canada
- HIGHFIVE Certificate, Parks and Recreation Ontario
- It Takes All of Us Training, University of Guelph-Humber
Languages
English
Full Professional
Tagalog/Filipino
Native or Bilingual
References
Available upon Request
Timeline
Co-Op Placement Student
City of Toronto SSHA
01.2022 - 01.2023
Front-End Supervisor
Sobeys Inc.
01.2021 - Current
Team Leader
McDonalds Corporation
01.2018 - 01.2021
Bachelor of Social Science - Criminal Justice
Humber Institute of Technology And Advanced Learning
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