Overview
Work History
Education
Skills
Relevent Courses
Languages
Timeline
Generic

Katherine Rosa Benitez

Mississauga,Ontario

Overview

4
4
years of professional experience

Work History

Front-End Supervisor

Real Canadian Superstore
12.2022 - Current
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Ensured store team executes tasks and daily activities in accordance with store plan
  • Monitored customer flow and traffic patterns throughout the store, manage the right number of open lanes and run registers as necessary to reduce customer wait time
  • Printed sales report and organize files inside cash office as well as organize cash into the safe to ensure security
  • documented cash totals in each of the registers and organized reports in the cash office and into the safe at the end of the night

Customer Service Representative

Real Canadian Superstore
01.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Identified and assessed customers’ needs to achieve satisfaction
  • Built sustainable relationships and trust with customers through open and interactive communication
  • Handled customer complaints, provided appropriate solutions and alternatives; followed up to ensure resolution when required
  • Followed communication procedures, guidelines and policies
  • Operated a POS system to itemize and complete customer front-end register transactions.
  • Processed customer transactions and troubleshoot register issues.
  • Maintained accuracy and efficiency in all activities, including cash handling and processing

Cashier

Real Canadian Superstore
08.2019 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedules and extra shifts to meet business needs.

Education

Bachelor of Science - Psychology

University of Toronto Mississauga
Mississauga ON
04.2024

Skills

  • Problem-Solving Skills
  • Leadership
  • Effective Working Relationships
  • Listening Skills
  • Delegation and Supervision
  • Conflict Management
  • Quick Learner

Relevent Courses

Psychology of Emotion, Social Development, Theories of Psychotherapy, Human Neuropsychology, Children's Thinking: Cognitive Development in a Social World, Intro to Abnormal Psychology

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front-End Supervisor

Real Canadian Superstore
12.2022 - Current

Customer Service Representative

Real Canadian Superstore
01.2022 - Current

Cashier

Real Canadian Superstore
08.2019 - Current

Bachelor of Science - Psychology

University of Toronto Mississauga

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Katherine Rosa Benitez