Shrikant Pawar
Customer Success
Calgary,AB
Summary
Conscientious Customer Service Officer with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
2
2
years of professional experience
3
3
Languages
3
3
years of post-secondary education
Work History
Customer Service Officer
FedEx
04.2022 - 01.2024
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
Education
Ph.D. - Digital Leadership
University of Calgary
Calgary, AB 01.2024 - Current
Bachelor of Arts - Digital Communication
ICFAI
01.2021 - 12.2023
Skills
Inbound Call Management
undefinedTimeline
Ph.D. - Digital Leadership
University of Calgary
01.2024 - Current
Customer Service Officer
FedEx
04.2022 - 01.2024
Bachelor of Arts - Digital Communication
ICFAI
01.2021 - 12.2023
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