Bryson Matthew
Ottawa,ON
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Successful Natural farms Food with one years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Natural Farms Food Inc
06.2022 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided primary customer support to internal and external customers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Excellent communication skills, both verbal and written.
Customer Care Representative
Little Dolphin International School
02.2018 - 03.2022
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed and updated databases to handle customer data.
Education
High School Diploma -
Kabojja International School
Kamplala Uganda06.2019
Skills
- Understanding Customer Needs
- Complaint Handling
- Policies and Procedures Adherence
- First Call resolution
- Inbound Call Management
- Calm Under Pressure
- Inbound Customer Service
- Appointment Scheduling
- Microsoft Office
- Direct Sales
- Shipping procedures understanding
- Computer Skills
Languages
English
Full Professional
Timeline
Customer Service Officer
Natural Farms Food Inc
06.2022 - Current
Customer Care Representative
Little Dolphin International School
02.2018 - 03.2022
High School Diploma -
Kabojja International School
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