Shreya PATEL
Scarborough,ON
Summary
Driven professional with proven expertise in customer service and problem-solving, honed at Smart Bazar. Excelled in complaint handling and data entry, enhancing customer loyalty and operational efficiency. Demonstrates critical thinking and computer proficiency, achieving high accuracy in transactions. Skilled in Microsoft Excel and active listening, consistently delivering positive outcomes in customer relations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Smart Bazar
01.2024 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Amul India
04.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Science - Computer Programming And Data Analysis
Seneca College
Markham, ON05.2027
High School Diploma -
Laksh School of Science
Khambhat03.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Product Knowledge
Languages
English
Professional Working
Additional Information
Availability
Monday : 1:00 pm -6:00 pm
Tuesday : 12:00 pm -6:00pm
Wednesday: Not available
Thursday : 3:00 pm - 6:00pm
Saturday: 10:00 pm -9 :00 pm
Saturday: 10:00 pm - 5:00 pm
Sunday : 10:00 am - 5:00 pm
Timeline
Customer Service Representative
Smart Bazar
01.2024 - 03.2024
Cashier
Amul India
04.2023 - 11.2023
Associate of Science - Computer Programming And Data Analysis
Seneca College
High School Diploma -
Laksh School of Science
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