Shreya Mittal
Sydney,NS
Summary
Driven professional with a track record of optimizing work flow and enhancing customer loyalty . Excelled in managing records and demonstrating strong communication skills, ensuring confidentiality and efficiency. Proven ability in appointment setting and data entry, significantly exceeding inspection readiness targets by implementing innovative solutions.
Overview
6
6
years of professional experience
Work History
Medical Office Administrator
Dr. Olaide Odumosu
Glace Bay
10.2023 - Current
- Received, recorded and filed medical payments by check or cash.
- Addressing patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimizing patient flow within the clinic by coordinating with doctor and patients for smooth transition between appointments and procedures.
- Entering procedure codes and diagnosis codes into medical billing software.
- Reviewed and sent medical records to other physicians upon request.
- Processing bills and claims.
- Maintaining strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Ordering all pharmacy supplies and kept check on inventory levels.
Customer Service Representative
Rogers Communications
Vancouver, BC
06.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high volume client interactions with precision.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Utilizing communications tools such as Microsoft teams for effective coordination within team.
- Answered customer telephone calls promptly to decrease on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Pharmacovigilance Specialist
Continuum India LLP
Chandigarh , India
05.2020 - 05.2022
- Authored and managed regular safety update reports.
- Exceeded inspection readiness targets through meticulous record-keeping and adherence to standard operating procedures.
- Streamlined pharmacovigilance processes by implementing new software and data analysis tools.
- Reviewed, compiled and analyzed data for safety database management.
- Evaluated incoming case reports for completeness, accuracy, and consistency before entering them into the global safety database.
- Evaluated safety profiles, wrote signal detection reports and monitored document filing and archiving.
- Assisted with preparation and implementation of pharmacovigilance agreements and contracts.
- Responded to requests from regulatory agencies and notified to share information.
- Read scientific literature and bibliographic sources.
Dental Administrator
Goyal's Dental Clinic
Delhi
09.2018 - 04.2020
Education
Bachelor of Dental Surgery -
Baba Farid Institute Of Health Sciences
India04.2018
Skills
- Appointment Setting
- Office procedures understanding
- Follow-up skills
- Managing records
- Customer Service
- Strong Communication Skills
- Teamwork orientation
- Data Entry Efficiency
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Medical Office Administrator
Dr. Olaide Odumosu
10.2023 - Current
Customer Service Representative
Rogers Communications
06.2022 - 06.2023
Pharmacovigilance Specialist
Continuum India LLP
05.2020 - 05.2022
Dental Administrator
Goyal's Dental Clinic
09.2018 - 04.2020
Bachelor of Dental Surgery -
Baba Farid Institute Of Health Sciences