Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shanthi Shreya Kavi

Ajax,ON

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. I was always appreciated for my good will and cheerful attitude. Have wonderful decision making and composure management in fast paced environment.

Overview

3
3
years of professional experience

Work History

Sales and Customer Representative

Dmart(Grocery Store)
Hyderabad, India
02.2023 - 02.2024
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories, and proper care for merchandise.
  • Handling POS system.
  • Boosted sales, recommending best-fit company offerings.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Developed, marketed, and sold a full range of products and support services.
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Implemented up-selling strategies, such as recommending goods and complementary purchases, to boost revenue.
  • Developed positive relationships with customers through friendly interactions.
  • Responded to customer inquiries via phone, email and chat.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Representative

Vishal mart
Hyderabad, India
03.2022 - 02.2023
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Helped customers select products that best fit their personal needs.
  • Educated customers on product and service offerings
  • Maintained visually appealing and effective displays for the entire store.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Consulted with customers on the latest styles and trends.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Identified potential opportunities for process improvement within the department.

Subway Sandwich Artist

Subway
Hyderabad, India
06.2021 - 03.2022
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members, and managers.
  • Greeted customers and provided excellent customer service.
  • Pleasantly and courteously interacted with customers.
  • Maintained high standards of customer service during high volume, fast-paced operations.
  • Prepared all food orders within a 2-3 minute time frame.
  • Assembled food orders while maintaining appropriate portion control.
  • Prepared sandwiches following specific methods that required quick prep time.
  • Trimmed meats and cheeses for sandwiches as needed.
  • Stocked shelves with products and supplies.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Placed food trays over food warmers for immediate service, or stored them in refrigerated storage cabinets.

Education

Bachelor OF COMPUTER SCIENCE ENGINEERING -

Jawaharlal Nehru Technological University
Hyderabad, India

Skills

  • Communication Skills
  • Approachability and Friendliness
  • Knowledge and Passion for the Institution
  • Troubleshooting
  • Multilingual in English, Hindi, Telugu
  • Customer service excellence
  • Call handling
  • Microsoft Office Suite
  • Retail Marketing
  • Customer Relationship Management (CRM)

Accomplishments

  • Received "Excellence in customer service" AWARD thrice in a year while working for Dmart grocery store.
  • "You rock award" 4 months in a row for dedication put forth.

Timeline

Sales and Customer Representative

Dmart(Grocery Store)
02.2023 - 02.2024

Customer Representative

Vishal mart
03.2022 - 02.2023

Subway Sandwich Artist

Subway
06.2021 - 03.2022

Bachelor OF COMPUTER SCIENCE ENGINEERING -

Jawaharlal Nehru Technological University

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Shanthi Shreya Kavi