Summary
Overview
Work History
Education
Skills
Awards
Careerhiatus
Languages
Timeline
Generic

Shreoshi Ghosh

Abbotsford,Canada

Summary

Hardworking candidate and skillful in providing excellent customer service. Familiar with fast paced environment, capable of handling multiple tasks, ability of troubleshooting of problems and knowledge of Phone etiquette and Extensive experience in using multiple communication channels. Resolving customer issues and Strong communication interpersonal skills, and an ability to lead and motivate a team to success.

Overview

5
5
years of professional experience

Work History

Customer Service Executive

JustDial
12.2018 - 12.2020
  • Built strong relationships with customers by handling difficult, provided solution and drafted professional emails, educate customers regarding services by monitoring/transferring incoming calls
  • Conducted outbound calls to follow up on customer queries or complaints
  • Performed data entry tasks to update customer information and resolve escalated issues in the database
  • Provided customer service to over 100 customers daily, maintained records of all conversations with customers and provided training support to new member
  • Analyzed customer feedback surveys, maintained documentation of company products, resolved escalated complaints and monitored daily operations to evaluate performance and improve quality of service

Customer Support and Operation Executive in Health

ILS Hospital
12.2015 - 12.2018
  • Managed daily operations, co-ordination with vendors to ensure timely delivery of products or services, supervised teams of up to 20 personnel, developed and implemented efficient processes to streamline operational activities
  • Maintained records for tracking progress of projects
  • Performed quality checks on incoming/outgoing materials, utilized problem solving skills to resolve complex operational issues
  • Organized workflow schedules, assigned tasks to staff members, collaborated with other departments to ensure smooth running of day-to-day operations

Education

Graduation - Bachelors of Hospital management

George college of Management and Science
05.2015

Skills

  • Customer Relations
  • Information Updates
  • Report Preparation
  • Team Collaboration
  • Inbound Customer Calls
  • Public Speaking
  • Issue Escalation
  • Online Chat
  • Internal Department Communication
  • Computer Skills
  • Word / Excel / PowerPoint / Outlook
  • Queue Management
  • Medical Terminology Knowledge
  • Call Center Operations
  • Performance Feedback
  • Process Optimization
  • Satisfaction Monitoring
  • Coordination

Awards

  • Star performer of the month
  • Most promising employee of the year

Careerhiatus

01/01/21, Present, Due to family relocation I had to quit my previous job.

Languages

English

Timeline

Customer Service Executive

JustDial
12.2018 - 12.2020

Customer Support and Operation Executive in Health

ILS Hospital
12.2015 - 12.2018

Graduation - Bachelors of Hospital management

George college of Management and Science
Shreoshi Ghosh