Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shreeya Singhania

Brampton,ON

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

4
4
years of professional experience

Work History

Supervisor Customer Service Representative

Amico Corporation
12.2021 - Current
  • Enabled smoother operations and problem-solving by 60% through working cross-functionally with multiple teams across departments with a working knowledge of the SAP system
  • Increased customer satisfaction by 30% by providing a wide range of services including supporting customer inquiries via phone and email in a polite and professional manner
  • Demonstrated key subject knowledge and improved organizational efficiency by troubleshooting technical issues, providing solutions, and implementing company policies in the workspace
  • Exhibited superior skill in prioritizing multiple calls and facilitating appropriate services through high communication skills and maintaining records of customer dialogue.

Smartphone Tester

Mobile Klinik
06.2021 - 12.2021
  • Improved user satisfaction exponentially by 60% by efficiently creating test scripts based on user stories as specified by the business side and requirement document
  • Demonstrated key subject knowledge and a problem-solving attitude during intensive times in a fast-paced environment involving 50+ tests a day
  • Enhanced operations by 30% handling all application behavior tests under various conditions on iOS and Android devices and creating test plans, cases, scenarios, and environment.

Product Tester

Best Buy Canada
08.2019 - 06.2021
  • Improved efficiency by 2X enabling daily operations and providing support for system components by leveraging troubleshooting skills gained in the industry
  • Reduced margin of error and established a streamlined protocol for verifying the functionality of hardware and software components and conducting daily network backup operations
  • Enhanced operations by 30% by teaming up with personnel to assist in the installation, configuration, and ongoing usability of systems while troubleshooting issues remotely.

Education

Bachelor of Science - Computer Engineering

Thakur College of Engineering And Technology
Mumbai, IN
05.2016

Skills

  • Skilled Collaborator
  • Rapid and Adaptive
  • Effective cross functional communication
  • Solution Oriented professional
  • High Achiever
  • Computer literacy
  • Marketing
  • Organizational Skills
  • Time Management
  • Research Skills
  • Customer service Orientation
  • Microsoft Office ie, Word, Excel, Office Suite, PowerPoint

Languages

English
Full Professional

Timeline

Supervisor Customer Service Representative

Amico Corporation
12.2021 - Current

Smartphone Tester

Mobile Klinik
06.2021 - 12.2021

Product Tester

Best Buy Canada
08.2019 - 06.2021

Bachelor of Science - Computer Engineering

Thakur College of Engineering And Technology

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Shreeya Singhania