Summary
Overview
Work History
Education
Skills
Timeline
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Shreeya Singhania

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Supervisor Customer Service Representative

Amico Corporation
12.2021 - Current
  • Enabled smoother operations and problem-solving by 60% through working cross-functionally with multiple teams across departments with a working knowledge of the SAP system
  • Increased customer satisfaction by 30% by providing a wide range of services including supporting customer inquiries via voice and email in a polite and professional manner
  • Demonstrated key subject knowledge and improved organizational efficiency by troubleshooting technical issues, providing solutions, and implementing company policies in the workspace
  • Exhibited superior skill in prioritizing multiple calls and facilitating appropriate services through high communication skills and maintaining records of customer dialogue.

Customer Service Relationship

Mobile Klinik
06.2021 - 12.2021
  • Streamlined communication channels for improved customer interactions and feedback.
  • Strengthened customer relationships by addressing concerns promptly and providing effective solutions.
  • Conducted regular follow-ups with clients to ensure their needs were met and resolve any issues.
  • Trained junior staff members on best practices in customer relationship management, ensuring a consistent level of quality across the team.
  • Implemented new CRM software to efficiently manage customer information and track progress.
  • Analyzed customer data to identify trends and opportunities for improvement in service delivery.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Product Tester

Best Buy Canada
08.2019 - 06.2021
  • Improved efficiency by 2X enabling daily operations and providing support for system components by leveraging troubleshooting skills gained in the industry
  • Reduced margin of error and established a streamlined protocol for verifying the functionality of hardware and software components and conducting daily network backup operations
  • Enhanced operations by 30% by teaming up with personnel to assist in the installation, configuration, and ongoing usability of systems while troubleshooting issues remotely.

Education

Master of Science - Computer Science

University of Windsor
Windsor, ON
05.2019

Skills

  • Skilled Collaborator
  • Rapid and Adaptive
  • Effective cross functional communication
  • Solution Oriented professional
  • High Achiever
  • Computer literacy
  • Marketing
  • Organizational Skills
  • Time Management
  • Research Skills
  • Customer service Orientation
  • Microsoft Office ie Word, Excel, Office Suite, Powerpoint

Timeline

Supervisor Customer Service Representative

Amico Corporation
12.2021 - Current

Customer Service Relationship

Mobile Klinik
06.2021 - 12.2021

Product Tester

Best Buy Canada
08.2019 - 06.2021

Master of Science - Computer Science

University of Windsor

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Shreeya Singhania