Shourya Kothiyal
Immigration Specialist
North York,Ontario
Summary
Organized and efficient Data Specialist with 3 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Highly successful at building and administering databases, automating capture procedures and validating data quality.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Data Specialist – Immigration Law in the Tax Practice
Vialto Partners ( Transition From PwC)
10.2021 - Current
- Assembles client provided information which may include data entry, scanning hardcopy documents, and organizing softcopy documents electronically and sends electronic copies of finalized submissions to clients
- Tracks and reports on client information using online tools and manages lists of clients requiring services
- Supports other Service Delivery team members with administrative functions such as generating reports, scanning of additional documents, mailing and couriering documents to clients and required authorities
- Demonstrates sufficient technical knowledge to perform peer review of moderately complex to complex immigration tasks.
- Reduced errors in data entry by creating user-friendly templates and providing thorough training for staff members.
- Led training sessions and workshops to help colleagues stay abreast of the latest industry trends and best practices.
- Streamlined data management for improved decision-making, through effective organization and storage of complex datasets.
- Devised and deployed predictive models using machine learning algorithms to drive business decisions.
- Partnered with IT specialists to address infrastructure needs and ensure seamless integration between software applications and databases.
- Scanned documents and saved in database to keep records of essential organizational information.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to develop and implement creative solutions to complex problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Handled information requests for public and protected data, employing proper procedures to handle each and protect important assets.
- Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
- Helped develop and maintain deliverables and artifact templates.
- Assisted in meeting regulatory requirements by ensuring proper documentation and adherence to data governance policies.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Evaluated efficiency and reliability of internal data management systems to identify and correct deficiencies.
Customer service representative
Bill Gosling Outsourcing
03.2021 - 10.2021
- Professionally respond to all customer requests received by phone or email, accurately in a timely fashion, inbound and/or outbound, as required
- Provide customers with information about their products and/or services
- Negotiate payment terms and arrangements, where applicable
- Update customer files with appropriate information ensuring regulatory, client specific, and corporate guidelines are followed
- Problem solve to find the best solution for each customer.
- Updated account information to maintain customer records.
- Maintained up-to-date knowledge of product and service changes.
Education
Post-Graduation Diploma - International Business Management
Fanshawe College of Applied Arts And Technology
London, ON 01.2019 - 05.2020
Bachelor’s - Business Administration and Management in Information Technology
Sardar Patel University
06.2014 - 05.2018
Business Analysis
Fanshawe College of Applied Arts And Technology
London, ON08.2020
Skills
Information Verification
undefinedAccomplishments
- Achieved People's Choice Award twice through effectively helping with sustained efforts embodying Vialto's values while exceeding expectations.
Timeline
Data Specialist – Immigration Law in the Tax Practice
Vialto Partners ( Transition From PwC)
10.2021 - Current
Customer service representative
Bill Gosling Outsourcing
03.2021 - 10.2021
Post-Graduation Diploma - International Business Management
Fanshawe College of Applied Arts And Technology
01.2019 - 05.2020
Bachelor’s - Business Administration and Management in Information Technology
Sardar Patel University
06.2014 - 05.2018
Business Analysis
Fanshawe College of Applied Arts And Technology
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