Summary
Overview
Work History
Education
Skills
Languages
Community Service
Training
SUMMARY OF QUALIFICATIONS
Timeline
Generic

SHOUKRI AZMEH

Summary

"Exceptionally focused and hardworking with outstanding work ethics. Committed to adapt at handling multiple simultaneous job tasks with the highest degree of accuracy and professionalism." "Focused, hardworking, and adept at multitasking with high accuracy and professionalism." "Delivering sensible community facilitating solutions on time under budget while working as a team member or team leader." "Delivering community solutions on time and under budget as a team member or leader." "Strong attention to detail and highly organized." "Detail-oriented and highly organized."

Overview

19
19
years of professional experience

Work History

Junior Welder / Skilled Laborer

Cherubini Metal Groups
01.2023
  • Assisted in the fabrication and welding of structural steel components, following blueprints and safety protocols
  • Operated a variety of tools and machinery, including MIG and stick welders, grinders, and cutting torches
  • Collaborated with senior welders and engineers to meet project timelines and quality standards
  • Maintained a clean, organized work environment and adhered to all health and safety regulations
  • Contributed to the preparation and assembly of complex steel structures used in major infrastructure projects
  • Demonstrated strong teamwork, adaptability, and a commitment to precision in a fast-paced industrial setting

Integrated services
01.2023
  • Working on assignments as skilled labor in a warehouse
  • Helping supervisor on multiple tasks on the shifts.

Production Technician

Spring loaded Technology
01.2021 - 01.2022
  • A wide range of duties and responsibilities as a production Technician in the manufacture.
  • Build and test assemblies and subassemblies according to written specifications.
  • Read and interpret short correspondence, memos, detailed blueprints and standard written operating procedures.
  • Use power tools and other hand -held pieces of equipment.

Owner operator courier

T force final Mile
01.2019 - 01.2021
  • Delivering packages from the facility to commercial and residential clients
  • Handling on demand orders and delivering KCI to hospitals and NSHA.
  • Sorting and handling package at the warehouse on demand
  • Use scanners for all required activities on the daily route.
  • Delivery of all assigned material in the route area, within the specific requirements of both the customer and T force.
  • Determine if a customer has a valid account prior to delivery.
  • Compile and submit accurate route records daily.

Project

Tribus services
01.2019 - 01.2020
  • The project involved the installation and testing of new meters to monitor electricity flow into homes and businesses. The tasks included replacing old meters, connecting cables from pull boxes to meter sockets or transformers, and mounting meters and other electrical equipment for high-load installations. This also involved the use of electrician hand tools to ensure proper installation and functionality. The project aimed to enhance the accuracy and reliability of electricity monitoring, ensuring compliance with regulatory standards and improving overall energy management.

Cashier and supervisor

Pizza Girls
01.2013 - 01.2019
  • Held a series of positions with this franchise store in Nova Scotia
  • Tracking inventory and kitchen waste and looking for improvements.
  • Working with general manager to constantly refresh the menu offering.
  • Use and knowledge of hand-held computers, hand tools, voltage meters, and PPE (Personal Protection Equipment suit).
  • Adhere to company safety procedures and policy, including wearing appropriate personal protective equipment and operation of company vehicles and equipment.

MTN Telecommunication Co.
01.2003
  • Held a series of positions with this company, one of the largest telecommunication companies in South Africa and the Middle East

Customer Care Representative/Trainer: Contact Centre

01.2003 - 01.2006
  • Answering inbound calls and outbound calls
  • Cross trained new hires.
  • Utilized product knowledge and customer protocols to resolve issues efficiently and reduce waiting times.

Quality Assurance

01.2006 - 01.2008
  • Monitored calls live or recorded, providing feedback.
  • Promoted good practices and discouraged bad ones.
  • Identified calls not meeting standards and pinpointed issues.
  • Implemented training and coaching for agents.
  • Evaluated call behaviors for compliance, cross-selling, and policy adherence.
  • Provided feedback to management on customer and internal compliance.

Customer Service Representative /Trainer: Front Desk

01.2008 - 01.2012
  • Explained and sold new products and services to clients, meeting performance standards
  • Greeted customers, answered inquiries, provided information, resolved problems, and handled various administrative activities
  • Member of training team: training new hires
  • Member of external email team, responding to customer inquiries via emails
  • Cashier

Education

CompTIA A+ - Network + - Security + - Server - Courses and certificate of completion

Bachelor’s degree - English and Art

Damascus University

Certificate - Cybersecurity

St Francis Xavier University
Antigonish, NS
11.2024

Certified in cybersecurity - self-paced training

(ISC)²
01.2023

Get into IT digital - cyber security analyst from IBM

Nova Scotia
01.2022

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Academy of Learning Career College
Halifax, Nova Scotia
01.2017

English for academic purposes program

Nova scotia community college
01.2015

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Faculty of English Literature
01.2003

Skills

  • Valid driver’s license (Class 4), commercial insurance
  • Proficient in navigation and project management software
  • Professional image maintenance
  • Adherence to non-disclosure agreements and company compliance
  • Contribution to a safe and healthy work environment
  • Detail-oriented and highly organized
  • Quick decision-making and problem-solving
  • Independent work proficiency
  • Confidentiality and policy adherence
  • Collaborative work and adaptability
  • Proficient in MS Office and internet applications
  • Reliable, punctual, and bondable
  • Ability to lift up to 75 lbs
  • Typing speed of 25 WPM

Languages

English
Professional Working

Community Service

Canadian Red Cross, Emergency Responder, Provided immediate assistance and support to individuals affected by emergencies and disasters., Coordinated with medical staff to ensure efficient and effective patient care., Assisted in the setup and management of emergency shelters and relief stations., Conducted first aid and CPR, ensuring the safety and well-being of victims., Participated in training sessions to stay updated on emergency response protocols.

Training

  • Art of Business Conversation via Telephone certificate from the International Marketing and Management Institute according to a set program from At Ease Incorporation, Ohio, USA (online)
  • Customer Care Training (Raving Vans Company) by Ken Blanchard Online
  • Certificate in Public Speaking & Communication Skills from MECEPUS (Cyprus)

SUMMARY OF QUALIFICATIONS

  • 3 years’ experience working with logistic and supply chain company as a courier.
  • 9 years’ experience providing customer service in a contact center.
  • 3 years as a Trainer and facilitator in call center.
  • Computers: Microsoft Office, internet, specialized company software, Photoshop

Timeline

Junior Welder / Skilled Laborer

Cherubini Metal Groups
01.2023

Integrated services
01.2023

Production Technician

Spring loaded Technology
01.2021 - 01.2022

Owner operator courier

T force final Mile
01.2019 - 01.2021

Project

Tribus services
01.2019 - 01.2020

Cashier and supervisor

Pizza Girls
01.2013 - 01.2019

Customer Service Representative /Trainer: Front Desk

01.2008 - 01.2012

Quality Assurance

01.2006 - 01.2008

MTN Telecommunication Co.
01.2003

Customer Care Representative/Trainer: Contact Centre

01.2003 - 01.2006

CompTIA A+ - Network + - Security + - Server - Courses and certificate of completion

Bachelor’s degree - English and Art

Damascus University

Certified in cybersecurity - self-paced training

(ISC)²

Get into IT digital - cyber security analyst from IBM

Nova Scotia

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Academy of Learning Career College

English for academic purposes program

Nova scotia community college

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Faculty of English Literature

Certificate - Cybersecurity

St Francis Xavier University

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