Shokoofeh Ehsani
Vaughan,ON
Summary
Adept at leveraging fluent bilingualism and interpersonal communication skills, I significantly enhanced client satisfaction and sales revenue at Gap Inc. by implementing effective strategies and maintaining high ethical standards. My expertise in cross-cultural communication and client support facilitated superior service and team performance, achieving beyond target results. Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.
Overview
22
22
years of professional experience
Work History
Interpreter
MCIS Language Solutions
08.2007 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
Sales Representative
Gap Inc.
04.2005 - 05.2007
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Sales
Tim Hortons
08.2002 - 04.2005
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed a high-performing sales team, consistently achieving or surpassing quarterly sales targets.
- Working in a high speed environment using the techniques learned from comprehensive training
Education
Core Competency Interpreting
Ontario Ministry Of Citizenship And Immigration
Toronto, ON08.2007
Bachelor of Arts - English Translation
Allameh University
Tehran, Iran09.1997
Skills
- Fluent Bilingualism
- Client Support
- Professional ethics
- Client Confidentiality
- Interpersonal Communication
- Cross-cultural communication
- Relationship Building
- [Language] Fluency
- Terminology Management
Accomplishments
Recognition for outstanding commitment and dedication to deliver interpretation services with a high level of professionalism
Languages
Turkish
Professional Working
Persian
Native or Bilingual
Timeline
Interpreter
MCIS Language Solutions
08.2007 - Current
Sales Representative
Gap Inc.
04.2005 - 05.2007
Sales
Tim Hortons
08.2002 - 04.2005
Core Competency Interpreting
Ontario Ministry Of Citizenship And Immigration
Bachelor of Arts - English Translation
Allameh University
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