Feven Hagos
Edmonton
Summary
Bilingual Interpreter with extensive experience at Sandal Translation Services, enhancing client satisfaction through culturally relevant interpretations. Proficient in real-time translation and cross-cultural communication, significantly improving patient outcomes in healthcare environments. Strong commitment to professional ethics and confidentiality while delivering exceptional service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Interpreter
Sandal Translation Services
12.2023 - Current
- Enhanced client satisfaction through culturally relevant interpretation services.
- Facilitated effective communication between clients and non-English speakers during events.
- Maintained terminology databases, ensuring accurate references for specialized vocabulary.
- Delivered real-time interpretations, supporting comprehension during critical conversations.
- Improved patient understanding by providing clear interpretations in healthcare settings.
Community Support Worker
Independent Counselling Enterprises
09.2023 - Current
- Enhanced client independence by assisting with daily living activities.
- Created tailored support plans based on comprehensive client assessments.
- Coordinated care resources through collaboration with multidisciplinary teams.
- Provided emotional support for individuals facing mental health challenges.
- Maintained detailed documentation of client progress and interventions.
- Trained staff in effective client engagement and support strategies.
Cashier/Food Service Worker
Burger Baron
10.2023 - 11.2025
- Enhanced service experience by processing customer transactions accurately and efficiently.
- Maintained balanced cash drawer, ensuring proper handling of currency and reports.
- Fostered strong customer relationships through effective product recommendations and inquiries.
- Trained new cashiers on POS systems and service protocols for consistency.
- Resolved complaints swiftly, boosting customer satisfaction and loyalty.
- Adapted to flexible schedules and extra shifts to support business needs.
- Increased sales by addressing customer needs and suggesting relevant products.
- Streamlined checkout process, reducing waiting times for customers.
Education
Bachelor of Arts - Educational Psychology
Eritrea Institute Of Technology College Of Education
Asmara, Eritrea06-2017
Associate of Arts - Business Management
SMAP Institute of Training Education And Consultancy
Asmara, Eritrea12-2016
Skills
- Fluent bilingualism
- Client support
- Professional ethics
- Client confidentiality
- Interpersonal communication
- Cross-cultural communication
- Intercultural sensitivity
- Cultural competence
- Written document translation
- Time management
- Excellent communication
- Microsoft office
- Decision-making
- Reliability
Languages
Amharic
Full Professional
Tigrigna
Native or Bilingual
Certification
- Softwear Application Training, Negassi Computer Center, Eritrea, Sep 2010
- Fashion Design, Dos Fashion Institute, Addis Ababa, Dec 2021
- Introduction To Psychology, Yale University - March 2023
- First Aid/ Level C CPR, Apex Solutions, Edmonton, AB, Sep 2023
- Diploma In Caregiving, Alison, Edmonton, AB, Dec 2025
Interests
- I enjoy helping others and giving back to the community
- Reading
- Fashion and Style
- I enjoy cooking for gatherings with friends and family
- Fashion
- Journaling
- Music
- Movies/Shows
Timeline
Interpreter
Sandal Translation Services
12.2023 - Current
Cashier/Food Service Worker
Burger Baron
10.2023 - 11.2025
Community Support Worker
Independent Counselling Enterprises
09.2023 - Current
Bachelor of Arts - Educational Psychology
Eritrea Institute Of Technology College Of Education
Associate of Arts - Business Management
SMAP Institute of Training Education And Consultancy