Shivanya Patil
TORONTO,ON
Summary
Dynamic professional with over eight years of experience in the hospitality industry, smart serve/ food handler and CPR certified complemented by a growing background in the beauty sector. Proven track record of delivering exceptional customer service, fostering client relationships, and driving business growth. Passionate about creating memorable guest experiences and enhancing personal confidence through beauty services.
Overview
11
11
years of professional experience
Work History
Beautician
Shoppers drug mart
Toronto, Ontario
12.2025 - 08.2026
- Performed makeup applications using high-quality cosmetic products for special events.
- Provided skincare consultations for diverse customer needs and preferences.
- Educated clients on proper skincare routines and product usage for optimal results.
- Assisted in inventory management by tracking product availability and restocking items.
Service Manager
Bier markt
Toronto
02.2025 - 12.2025
- Managed daily operations to optimize service delivery and address customer needs.
- Trained and mentored staff on customer service best practices to improve customer interactions.
- Implemented process improvements to elevate service quality and enhance customer satisfaction.
- Trained staff on beer knowledge, tasting techniques, and customer service skills.
- Managed inventory levels and ensured stock accuracy in a fast-paced retail environment.
Service Manager
Taylors landing
Toronto, Ontario
09.2024 - 02.2025
- Monitored service performance metrics to identify and address areas for improvement.
- Resolved customer complaints in a timely manner.
- Monitored service performance metrics to identify areas of improvement.
- Created detailed reports on service activities, highlighting insights for senior management review.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Managed service staff to uphold customer satisfaction and ensure adherence to company policies.
Food and Guest Service Supervisor
Kellys landing
07.2022 - 09.2024
- Analyzed customer feedback to pinpoint specific areas for enhancing customer experience.
- Resolved escalated customer service issues in a timely manner.
- Monitored dining area to ensure guests received prompt attention and service. to ensure that tables are attended to promptly in the event of any guest needs.
- Supervised, organized, and coordinated staff tasks for meal preparation, portioning, and serving to ensure seamless service.
- Providing training to employees regarding their job duties, maintaining cleanliness, and adhering to safety protocols.
- Updated employee punch records for accurate timekeeping. to ensure accurate clock-ins and clock-outs.
- Oversaw food expo operations to ensure timely and effective food service delivery.
- Conducted cash float count at shift's end to verify and balance cash drawer. at the end of the shift to ensure reconciliation and balance
Assistant Manager of Operations
Adda bistro
Toronto, ON
09.2021 - 05.2022
- Coached employees to collaborate effectively in daily operations, enhancing service delivery.
- Helped to coordinate and optimize all areas of operations for business, communicated with artists, event promoters and marketing professionals to proactively foster the restaurant's image and build revenue growth.
- Cultivated strong client relationships to create new business opportunities.
- Monitored daily alcohol inventories bar management software to generate accurate reports.
Assistant Restaurant/Service Manager
Entertainment cruises
Toronto, ON
03.2019 - 11.2021
- Resolved issues promptly, implementing effective solutions to enhance customer satisfaction.
- Communicated with customers to gather feedback on their experiences. to assess their feedback on hospitality and menu offerings.
- Facilitated conversations with customers to evaluate their satisfaction levels. to gauge responsiveness to hospitality and menus.
- Maintained cleanliness and organization of food and beverage products, ensuring high standards of quality and sanitation.
Server Shift Leader
The keg
Toronto, ON
03.2018 - 07.2020
- Supervised serving staff to ensure exceptional hospitality and culinary standards.
- Maintained thorough knowledge of menu to describe dining options.
- Assisted with performance reviews to highlight strengths and pinpoint areas for development.
- Collaborated with host, bus person, and cook to streamline food and beverage service.
Server
O grady's restaurant on church
Toronto, Ontario
07.2019 - 04.2020
- Greeted customers, answered questions, and recommended specials to enhance dining experience and drive profits.
- Checked on guests to ensure meal satisfaction and suggested additional items to boost restaurant sales.
- Communicated with kitchen staff to monitor supply availability and manage customer wait times.
Server
Joe birds
Toronto, Ontario
09.2018 - 03.2019
- Recorded orders and collaborated with team members to serve food and beverages promptly.
- Trained new employees on proper food handling, guest expectations, and restaurant protocols to enhance service quality.
- Cultivated strong, lasting relationships with residents to improve overall guest satisfaction.
- Organized and replenished server areas with necessary supplies during shifts.
Server/Host
Mineority By Saby
Mumbai, MH
01.2016 - 05.2017
- Delivered professional, friendly, and engaging service, enhancing guest experience.
- Informed guests about daily specials and menu offerings, increasing customer satisfaction and menu awareness.
- Managed POS terminals for order input, bill splitting, and total calculations, ensuring accurate transactions.
Education
Bachelors of Business Administration - Hospitality
George Brown College St. James Campus
Toronto, ONSkills
- Suggestive selling techniques
- Multitasking
- Computer literacy
- Microsoft Office
- Smart serve and CPR certification
- Makeup application
- Food handling certification
- Effective communication
- Organizational skills
- Calm under pressure
- Quick learner
- Team collaboration
- Skincare consultations
- Inventory management
- Food safety
- Smart serve certification
Additional Information
- References would be available on request
Timeline
Beautician
Shoppers drug mart
12.2025 - 08.2026
Service Manager
Bier markt
02.2025 - 12.2025
Service Manager
Taylors landing
09.2024 - 02.2025
Food and Guest Service Supervisor
Kellys landing
07.2022 - 09.2024
Assistant Manager of Operations
Adda bistro
09.2021 - 05.2022
Server
O grady's restaurant on church
07.2019 - 04.2020
Assistant Restaurant/Service Manager
Entertainment cruises
03.2019 - 11.2021
Server
Joe birds
09.2018 - 03.2019
Server Shift Leader
The keg
03.2018 - 07.2020
Server/Host
Mineority By Saby
01.2016 - 05.2017
Bachelors of Business Administration - Hospitality
George Brown College St. James Campus