Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Parth Kwatra

Halifax,NS

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Host/Server

Barshala- Indian Restro Bar
06.2022 - 12.2023
  • Warmly greeting guests upon arrival, managing reservations, and seating guests promptly and efficiently.
  • Providing guests with menus, offering recommendations, and taking accurate food and beverage orders.
  • Delivering orders to guests in a timely manner and ensuring accuracy in their preparation.
  • Handling guest inquiries, resolving concerns, and providing assistance as needed to ensure a positive dining experience.
  • Assisting with administrative tasks such as answering phones, taking reservations, and managing guest inquiries over the phone or via email.
  • Assisting with cash handling, processing payments accurately, and closing out checks at the end of each guest's visit.
  • Maintaining cleanliness and organization in the dining area, including setting up and clearing tables as needed.
  • Collaborating with kitchen and bar staff to ensure smooth communication and efficient service.
  • Assisting with inventory management, restocking supplies, and ensuring proper storage of items.
  • Supporting management in various administrative tasks such as filing paperwork, data entry, and other duties as assigned.
  • Adhering to health and safety regulations and sanitation standards to provide a safe dining environment for guests and staff.
  • Contributing to a positive work environment by fostering teamwork, communication, and mutual respect among colleagues.
  • Continuously striving to uphold the high standards of Barshala- Indian Restro Bar and enhance the overall guest experience.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.

Guest Service Agent

JW Marriott Hotel
04.2021 - 04.2022
  • Proficient in Front Desk operations and Marriott brand standards, possessing extensive knowledge.
  • Well-versed in utilizing Opera, Empower (Marriott Global Source), MARSHA, Saflock, and Microsoft Office suite (Excel, Word, Outlook)
  • Proactively address guest requests and concerns, ensuring prompt resolution and satisfaction.
  • Handle billing procedures meticulously, including processing payments and managing cash, credit card transactions, and other payment methods.
  • Manage reservations, guest check-ins/outs, and collaborate with the sales department for rooming lists and group arrangements.
  • Adhere to Marriott's phone etiquette standards, ensuring exceptional communication with guests.
  • Provide support to housekeeping, assist with room inspections, and contribute to hotel banquets and room service operations.
  • Facilitate interdepartmental communication to meet guest needs effectively, liaising with restaurant, sales, housekeeping, and banquets departments.
  • Actively promote hotel services and upsell amenities to guests, enhancing their overall experience.
  • Execute administrative duties such as filing, data entry, and paperwork to ensure smooth operations.
  • Proactively enroll guests in the Marriott Bonvoy loyalty program to achieve monthly enrollment targets.
  • Foster a positive and collaborative work environment by working closely with team members.
  • Generate daily reports essential for hotel operations and ensure vigilance in monitoring lobby and public areas for security purposes.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Assisted guests with luggage and provided directions to rooms to enhance customer service.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.

Education

College Diploma - Business Administration

Nova Scotia Community College
Dartmouth, NS
04.2025

Skills

  • Dining area maintenance
  • Suggestive Selling Techniques
  • Guest Greeting and Seating
  • Event Coordination
  • Team player mentality
  • Customer-Oriented
  • Up-selling techniques
  • Warm and Friendly
  • Adaptable to change
  • Guest complaint resolution
  • Attention to Detail
  • Customer Service

Languages

English
Full Professional

Timeline

Host/Server

Barshala- Indian Restro Bar
06.2022 - 12.2023

Guest Service Agent

JW Marriott Hotel
04.2021 - 04.2022

College Diploma - Business Administration

Nova Scotia Community College

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Parth Kwatra