SHIVANTHI AMARASEKERA
Burnaby,CA
Summary
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. Personable Office Administrator with 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
16
16
years of professional experience
Work History
Office Coordinator
Monarch House Burnaby
01.2023 - Current
- Analyzes and monitors entire clinic schedule in relations to financial performance to improve the outcomes of treatment/ services delivered and profitability of the facility and provides appropriate feedback for corrective action to the Regional Director and Clinic Manager
- Receives treatment schedules and enters appointments into Central Reach on an ongoing basis
- Adjust MH personnel and client schedules for vacation, illness, etc
- To ensure efficiency of schedules and maintenance of client service delivery
- Utilize effective and courteous communication skills to answer the phone, greet visitors, respond to questions and collect information to direct inquiries
- Manage multiple phone lines, emails, and general inquiries, effectively prioritize requests
- Participate in administrative projects, create client/employee files, maintain staff/client records and filing
- Support in the compilation of reports, presentations, and various documents as required
- Monitors customer service and takes remedial action to deal with complaints and problems from patients and referral sources
- Maintain operation of photocopier, stocking of supplies, scanning, copying, and filing of documents
- Organize, prepare, mail/email and collect client and employee communications or documents
- Open and disperse emails and incoming mail
- Manage outgoing mail and couriers
- Maintain office staff lists, staff duties lists, bulletin boards, kitchen, general office entrance areas, etc
- As applicable
- Ensure the cleanliness and tidiness of the clinic
- Coordinator repairs and general maintenance as required.
- Organized company meetings and scheduling for [Number]-employee team
- Managed [Number]-employee [Type] office, supervising workers and enhancing productivity and efficiency
- Completed bi-weekly payroll for [Number] employees
Commercial and Logistics Senior Executive
MAS Holdings
01.2015 - 12.2021
- Handled customer accounts (New Balance, GAP, ODLO, Hanes Brand International)
- Increased distribution points within markets by analyzing sales numbers and delivery costs to drive savings
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Worked with internal and external partners to meet customers' complex needs while adhering to state, national and international constraints and guidelines
- Directed logistics operations, including shipping, and receiving a wide range of products daily
- Achieved and exceeded revenue goals and KPIs
- Ensuring shipments to be picked up are properly logged and verified in computer systems
- Followed up required approvals and strictly adhered to agreed timelines of the process and cut-off dates to facilitate timely and effective clearance/dispatch of goods throughout the supply chain
- Receiving and checking documents and tracing shipments
- Prepare shipping documents (like invoices, packing slip and bills of lading)
- Collaborated with manufacturing and supply chain management
- Coordinated with Sales, Finance Department, Stores, Forwarders, Customers, Banks, Chamber of Commerce, etc
- Planned and coordinated logistical arrangements such as transportation and consolidation of shipments
- Contribute to business development by analyzing logistical problems and proposing solutions
- File and maintain all shipping documents & records in an organized and orderly manner as required by the customs law and the customer for the specified period in accordance with Audit standard.
Executive Assistant to Director Logistics
MAS Holdings
09.2007 - 12.2015
- Provided the full range of secretarial and administrative support to the Director plus 100 employees
- Handles phone calls and emails, answering inquiries, resolving concerns, and managing messages
- Arranged domestic and international travel plans and itineraries
- Planned and coordinated of management & business meetings, congress, workshops Client visits
- Manages calendars and schedules appointments with Microsoft Outlook
- Aid management in preparing for meetings, managing documentation, and taking minutes
- Prepared documents, reports and presentations for Director and board members using advanced software proficiencies
- Communicated with internal departments, vendors, and contractors to discuss schedules, project requirements, and upcoming appointments
- Coordinate operations, including purchasing equipments, property inventory, building, and disposal
- Conversant with Salesforce, SAP system
- Composing customer and Supplier agreements and served as a point of contact for all vendors and Suppliers.
Education
Certificate Course in Logistics Services -
Freight FIATA
Confidential Secretaries -
Polytechnic Limited
CIMA- Completed the Foundation level -
Chartered Institute of Management Accounting
MBA: Master of Business Administration -
University Of Canada West
06.2023
Bachelor of Business Management Degree -
University Of Bangalore
01.2007
Skills
- Exceptional management & organization skills
- Excel in Microsoft office (word, excel, PowerPoint, SharePoint)
- Ability to solve customers' problems and good communication skills
- Event Planning
- Possess strong leadership skills with time management
- Office Administration
- Training program development and Performance Management
Languages
Timeline
Office Coordinator
Monarch House Burnaby
01.2023 - Current
Commercial and Logistics Senior Executive
MAS Holdings
01.2015 - 12.2021
Executive Assistant to Director Logistics
MAS Holdings
09.2007 - 12.2015
Certificate Course in Logistics Services -
Freight FIATA
Confidential Secretaries -
Polytechnic Limited
CIMA- Completed the Foundation level -
Chartered Institute of Management Accounting
MBA: Master of Business Administration -
University Of Canada West
Bachelor of Business Management Degree -
University Of Bangalore
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