Hi, I’m
Shivani Shivani
Brampton,ON
Summary
Proven Sales Specialist with a track record of enhancing customer satisfaction and increasing sales revenue through expert customer relationship building and strategic sales planning. At Lacoste, leveraged interpersonal communication and complex problem-solving skills to exceed quotas and expand the customer base. Skilled in client account management and sales forecasting, consistently driving results and fostering trust-based relationships.
Overview
3
years of professional experience
Work History
Lacoste
Sales Representative
12.2023 - 06.2024
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Nike
Sales Associate Specialist
03.2021 - 09.2023
Job overview
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
Education
Algoma UniversityBrampton, ON
HRM Certificate Course from Human Resources Management
Kurkshetra University KurukshetraKurukshetra, Haryana, India
Master Of Arts from Contemporary English Literature
06.2020
Skills
- Customer Service
- Interpersonal communication skills
- Product and service knowledge
- Sales Presentations
- Complex Problem-Solving
- Customer Success Management
- Staff Training
- Client Account Management
- Sales Forecasting
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Sales Representative
Lacoste
12.2023 - 06.2024
Sales Associate Specialist
Nike
03.2021 - 09.2023
Algoma University
HRM Certificate Course from Human Resources Management
Kurkshetra University Kurukshetra
Master Of Arts from Contemporary English Literature
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