Hi, I’m
Shivani Shivani
Brampton,ON
Summary
Proven Sales Specialist with a track record of enhancing customer satisfaction and increasing sales revenue through expert customer relationship building and strategic sales planning. At Lacoste, leveraged interpersonal communication and complex problem-solving skills to exceed quotas and expand the customer base. Skilled in client account management and sales forecasting, consistently driving results and fostering trust-based relationships.
Overview
3
years of professional experience
Work History
Lacoste
Sales Representative
12.2023 - 06.2024
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Nike
Sales Associate Specialist
03.2021 - 09.2023
Job overview
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
Education
Algoma University, Brampton, ON
HRM Certificate Course from Human Resources Management
Kurkshetra University Kurukshetra, Kurukshetra, Haryana, India
Master Of Arts from Contemporary English Literature
06.2020
Skills
- Customer Service
- Interpersonal communication skills
- Product and service knowledge
- Sales Presentations
- Complex Problem-Solving
- Customer Success Management
- Staff Training
- Client Account Management
- Sales Forecasting
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Sales Representative
Lacoste
12.2023 - 06.2024
Sales Associate Specialist
Nike
03.2021 - 09.2023
Algoma University
HRM Certificate Course from Human Resources Management
Kurkshetra University Kurukshetra
Master Of Arts from Contemporary English Literature
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