Summary
Overview
Work History
Education
Skills
Volunteering Work
Projects
Timeline
Generic

Shivani Patel

Toronto,ON

Summary

Knowledgeable IT person with background in technical service engineering and history of supporting complex systems. Demonstrated ability to troubleshoot and resolve technical issues efficiently while maintaining high client satisfaction. Proven ability to apply analytical skills and technical knowledge to deliver effective solutions.

Overview

3
3
years of professional experience

Work History

Team Captain

Mandys Gourmet Salads
03.2022 - Current
  • Managed inventory control, reducing waste and optimizing resources allocation.
  • Enhanced customer satisfaction with prompt and courteous service, addressing complaints effectively.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Trained and mentored staff to meet and exceed high quality standards.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Enhanced team performance with regular evaluations and constructive feedback.

Technical Support Specialist

Teleperformance
06.2023 - 10.2024
  • Walked individuals through basic troubleshooting tasks.
  • Recorded and maintained relevant notes for each client and work order.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Handled calls and chat using Genesys Cloud by going on queue.
  • Documented each interaction in a professional way

Education

Post-Baccalaureate Diploma - Electrical, Electronics And Communications Engineering

Centennial College of Applied Arts And Technology
Scarborough, ON
04-2023

Bachelor of Science - Telecommunications

Indus University
Ahmedabad India
06-2021

Skills

  • Customer service
  • Remote support
  • Issue troubleshooting
  • Ticket management
  • Verbal and written communication
  • Active listening
  • Technical troubleshooting
  • Wide-area networks
  • TCP/IP
  • Issue escalation

Volunteering Work

Election Ballot Officer
Toronto Municipality Election, October 2022

  • Ensured efficient and secure conduct of the electoral process by verifying voter identification and managing ballot distribution.
  • Handled confidential election materials with precision to maintain the integrity of the process.
  • Assisted voters in navigating the voting process, providing clear guidance while upholding electoral regulations.
  • Maintained accurate records and collaborated with team members to deliver a seamless voting experience.

Projects

IoT based Smart Agriculture System

  • Designed and implemented a smart agriculture system to monitor and optimize farming conditions.
  • Used sensors to track soil moisture, temperature, and humidity, ensuring real-time environmental monitoring.
  • Developed an automated irrigation system controlled through a mobile application for efficient water usage.
  • Provided troubleshooting documentation and support for setting up and maintaining the system.


Accident Notification System Using GPS

  • Created an IoT-based system to detect accidents and send real-time notifications with latitude and longitude coordinates.
  • Integrated GPS modules and microcontrollers to capture and transmit location data to emergency services.
  • Designed an alert mechanism via SMS and mobile app to ensure quick response times.

Timeline

Technical Support Specialist

Teleperformance
06.2023 - 10.2024

Team Captain

Mandys Gourmet Salads
03.2022 - Current

Post-Baccalaureate Diploma - Electrical, Electronics And Communications Engineering

Centennial College of Applied Arts And Technology

Bachelor of Science - Telecommunications

Indus University
Shivani Patel