Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Hi, I’m

Shivani Chauhan

Toronto,ON
Shivani Chauhan

Summary

Results-driven professional effective in implementing positive change while overseeing multiple tasks. A team player with great time management and organizational skills. Pursuing a Claims Analyst position with an established company.

Overview

8
years of professional experience
1
Certification
2
Languages

Work History

TD Insurance
Markham

Accident Benefits Claims Analyst
03.2024 - Current

Job overview

  • Reviewed customer claims, identified discrepancies and determined appropriate course of action.
  • Prepared detailed reports on claim status, payment history, and other relevant information.
  • Verified documents to ensure accuracy of information provided by customers.
  • Conducted investigations to gather evidence in support of claims resolution.
  • Assessed medical records for coverage eligibility and benefit accuracy.
  • Maintained accurate records of all claim activities in accordance with company policies.

TD Insurance
Markham, Ontario

Licensed Insurance Advisor
08.2021 - 03.2024

Job overview

  • Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget
  • Interviewed clients to gather information, such as budget, location, and other factors to determine insurance needs and goals
  • Analyzed customer needs and provided best options, upselling products and services
  • Received underwriting approvals after accurately completing applications for insurance coverage
  • Reduced financial discrepancies, resolving billing issues while processing service applications and cancellations.

Walmart
Toronto, ON

Customer Service Manager (Front-end Dept. Manager)
02.2021 - 08.2021

Job overview

  • Consistently managed 45-person staff, effectively resolving issues, which resulted in top ranking out of 4 teams
  • Organized schedules and printed various reports for audit purposes
  • Performed periodic register audits of system-related administration to ensure compliance with policies
  • Helped raise $258,000 in charity for various non-profit organizations
  • Coordinated with the Loss Prevention Department and security in order to lower shrinkage.

Walmart 3794
Toronto, ON

Customer Service Representative
02.2019 - 02.2021

Job overview

  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships
  • Applied feedback and developed strong rapport with customers and created positive impression of business
  • Facilitated the HR department in hosting events and programs.

Big Fish Productions
Mumbai, Maharastra

Director's Assistant
05.2017 - 08.2018

Job overview

  • Prepared a variety of different written communications, documents, and schedules to ensure smooth operations
  • Developed team communications and information for agency-client meetings, while using coordination and planning skills to achieve results according to schedule
  • Ensured smooth media operations across departments
  • Established an ongoing production calendar covering all projects and initiatives
  • Proved successful & coordinated working within tight deadlines and a fast-paced atmosphere.

Creatr Films
Mumbai, Maharastra

Personnel Assistant
11.2016 - 04.2017

Job overview

  • Planned corporate events, conventions, meetings, and gatherings
  • Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate the HR process
  • Filed documents, delivered mail, and performed bookkeeping to facilitate office operations of the HR department.

Education

Canadore College of Applied Arts & Technology
Mississauga, ON

Business Management
06.2021

University Overview

Toronto Film School
Toronto, ON

Film Production
11.2020

University Overview

Honors List Awardee

Pearl Academy
Noida, UP

Bachelor of Arts- Communication Design
08.2016

University Overview

Skills

  • Communication skills
  • Team Player
  • Proficient in Microsoft Office
  • Detail-oriented
  • Schedule coordination
  • Research
  • Priority Management
  • Ensure Compliance
  • Client relation & retention
  • Insurance fraud expertise
  • Claims investigations
  • Claims Processing

Certification

OTL by FSRA

Software

Adobe Illustrator

Adobe Photoshop

Adobe Premiere pro

Microsoft Office

Timeline

Accident Benefits Claims Analyst
TD Insurance
03.2024 - Current
Licensed Insurance Advisor
TD Insurance
08.2021 - 03.2024
Customer Service Manager (Front-end Dept. Manager)
Walmart
02.2021 - 08.2021
Customer Service Representative
Walmart 3794
02.2019 - 02.2021
Director's Assistant
Big Fish Productions
05.2017 - 08.2018
Personnel Assistant
Creatr Films
11.2016 - 04.2017
Canadore College of Applied Arts & Technology
Business Management
Toronto Film School
Film Production
Pearl Academy
Bachelor of Arts- Communication Design

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Shivani Chauhan