Shivangi Sharma
Montreal,Quebec
Summary
- Currently signed up for French learning program from Gouvernement du Québec.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Advisor I, Technical Support
Convergys
11.2021 - 11.2022
- Enhanced client satisfaction by providing expert advice.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Provided exceptional customer service, addressing client inquiries promptly and professionally.
- Contributed insights during team meetings aimed at solving costumer queries effectively.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Built and maintained relationships with clients to provide ongoing support.
Education
Internet And Digital Marketing - Digital Marketing
TAV College
Montreal, QC12.2024
BBA - Business Management
Sirifort Institute Of Management Studies
New Delhi, India06.2021
Skills
- Social Media Marketing
- Keyword Research
- HTML and CSS Coding
- E-commerce strategy
- Customer Service
- Search Engine Optimization (SEO)
- Digital Marketing
- Google Adwords
Languages
English
Full Professional
Hindi
Native or Bilingual
Additional Information
Reference by- Yousri Emara
Timeline
Advisor I, Technical Support
Convergys
11.2021 - 11.2022
Internet And Digital Marketing - Digital Marketing
TAV College
BBA - Business Management
Sirifort Institute Of Management Studies
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