CAYO ERNST LEE
Montreal,Canada
Summary
Experienced Technical Advisor with a strong background in providing high-quality technical support and driving customer satisfaction in the automotive industry. Adept at problem-solving, system troubleshooting, and improving operational performance. Known for strong communication skills, with the ability to convey complex technical information clearly to a variety of audiences. Proactive and adaptable, with a track record of enhancing system reliability and fostering strong client relationships.
Overview
11
11
years of professional experience
Work History
Technical Advisor ( Customer Success / Sales)
Mercedes-Benz
Montreal, Canada
10.2021 - Current
- Advised customers on vehicle technology integration, enhancing their user experience and satisfaction.
- Ensuring continuous updating of knowledge regarding related products, services, and protocols
- Develop relationships with clients to identify areas of improvement and provide timely support
- Assumed responsibility as the go-to person for client interactions and issue resolution.
- Troubleshot system errors, identified root causes and implemented corrective measures.
- Monitored system performance to ensure optimal uptime and reliability.
- Developed detailed documentation for new and existing IT systems.
- Resolved customer service inquiries related to network connectivity issues.
Logistics Manager
Audi
01.2019 - 01.2021
- Streamlined vehicle transfer logistics, ensuring efficient inventory management and customer satisfaction.
- Effectively maintained inventory to ensure vehicles were readily available for customers
- Handled sophisticated customer needs, providing superior service and bolstering client retention.
Agent Customer Service
Budget/ Avis rental Car & Truck
01.2015 - 01.2019
- Provided informative assistance to customers regarding rental policies, rates, and vehicle options.
- Handled all customer inquiries timely and efficiently while completing essential paperwork.
- Delivered exceptional customer service, guiding clients through rental options and policies, ensuring a smooth rental experience.
Assistant Manager
Lids
01.2014 - 01.2016
- Ensured smooth daily functioning of the store by managing staff schedules, corporate compliance, inventory management, and delivering exceptional customer service.
- Set and conveyed unambiguous performance standards for the team
- Developed and maintained positive relationships with customers, vendors, and other stakeholders.
Education
Certificate of Technical Studies - Marketing
Champlain Regional College
Saint-Lambert, QC12-2013
Skills
- Marketing Technical Degree
- Graduate - Champlain College
- Project Management
- Customer service
- Negotiation
- Contract redaction
- Social Media Marketing
- Event Marketing
- Market Research
- Content Creation
- Networking
- Problem Solving
- Team work
- Active Listening
- Adaptability
- Proactivity
- Time management
- Self motivation
- Open-Mindedness
- Critical Thinking
- Microsoft Office Suite
- X-time
- CDK
- Adobe Premiere Pro
- Audacity
- Social medias
- Tech-Savvy
- Risk Management
- Customer Support
- Problem-solving aptitude
- Effective Communication
- Teamwork and Collaboration
- Multitasking
- Task Prioritization
- Time Management
Personal Information
Citizenship: Canadian Citizen
Languages
- English (Fluent)
- French (Fluent)
- Haitian Creole (Fluent)
Hobbies and Interests
- Mix martial arts
- Podcasts
- Biography readings
- Health and Fitness
- Video gaming
Timeline
Technical Advisor ( Customer Success / Sales)
Mercedes-Benz
10.2021 - Current
Logistics Manager
Audi
01.2019 - 01.2021
Agent Customer Service
Budget/ Avis rental Car & Truck
01.2015 - 01.2019
Assistant Manager
Lids
01.2014 - 01.2016
Certificate of Technical Studies - Marketing
Champlain Regional College
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