Shivangi Majhi
Surrey,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Residential Support Worker
Elizabeth Fry Society of Greater Vancouver
Surrey, Canada
12.2023 - Current
- Provide emotional support, guidance, and advocacy for women residing in the facility
- Conduct initial assessments to understand the needs and circumstances of residents and develop individualized support plans.
- Facilitated group activities and monitored individual progress towards goals.
- Completed bed, welfare and security checks on residents.
- Planned and implemented appropriate activities to encourage residents to be social and active.
- Recorded participants' daily progress, noted trends and addressed negative strategies to help redirect actions and improve progress.
- Supported clients in developing independent living skills such as cooking or laundry.
- Dispensed medications and documented passes to update individual records.
Program Manager
Surrey Urban Mission Society
Surrey, Canada
07.2023 - Current
- Develop and implement the shelter's program policies and procedures
- Create and update program plans, budgets, and goals.
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Assisted in developing training materials for new hires involved in the program activities.
Emergency Shelter Worker
Options Community Services
Surrey, Canada
11.2023 - 04.2024
- Set up, take down, and storage of mats, blankets, sleeping bags
- Welcome guests upon arrival and interact with them in a meaningful and compassionate way.
- Organized and managed donations for shelter residents, such as clothing, food, and hygiene products.
- Provided crisis intervention and emotional support to individuals in need of assistance.
- Maintained accurate records of client data using appropriate software programs.
- Conducted safety checks of all areas of the facility while on duty.
Community Connections Worker (Case Worker)
Surrey Urban Mission Society
Surrey, Canada
08.2022 - 07.2023
- Ensures the well-being of clients in the day program and helps them promote their development
- Plans, develops, implements and evaluates recreational, social and/or educational activities.
- Developed and implemented safety protocols to ensure compliance with health and safety regulations.
- Set specific goals for projects to measure progress and evaluate end results.
- Organized client meetings to provide project updates.
Shelter Worker
Surrey Urban Mission Society
Surrey, Canada
02.2022 - 08.2022
- Help people cope with and solve everyday problems
- Serving meals and maintaining cleanliness of the shelter.
- Assisted with the intake process by gathering information from clients and verifying eligibility for services.
- Coordinated meetings between clients and other social service providers as needed.
- Provided transportation to appointments or other necessary locations when requested by clients.
- Developed relationships with local community resources to ensure access to additional services for shelter residents.
Manager
Curry Sensation Restaurant Inc.
Surrey, Canada
12.2018 - 01.2022
- Managed the restaurant operations, ensured guest satisfaction, handled staff training, and managed inventory.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Initiated new projects that resulted in increased productivity across all departments.
Server/Cashier
Curry Sensation Restaurant Inc.
Surrey, Canada
05.2016 - 11.2018
- Explained the menu to customers, took orders, and provided energetic service.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
Subway Sandwich Artist
Subway
Vancouver, Canada
02.2016 - 10.2016
- Greeted guests, prepared sandwiches, and handled cash.
- Operated cash registers to process payments from customers.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Greeted customers and provided product knowledge.
- Maintained cleanliness of work area throughout shift.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Checked expiration dates on products to ensure freshness of items served to customers.
Education
Bachelor's Degree in Arts -
ALEXANDER COLLEGE
Burnaby, BC12.2018
Secondary School in Health Science -
Patel Public School
Rajpura, Punjab04.2014
Skills
- Customer Service
- Powerpoint
- Microsoft Excel
- Microsoft Office
- Food Safety
- Microsoft Word
- Shelter worker (2 year)
- Documentation skills
- Bed checks
- Intake forms
- First-aid and CPR
Certification
- Food Safe, 09/01/19, 09/30/24
- Serving It Right, 07/01/24
- Emergency First Aid, 03/01/22, Present
- First Aid & CPR Level C, 06/01/22, 06/30/24
- Dare to Lead Leadership Certificate
- WHIMIS
- MHFA
Additionalinformation - Availability
Flexible availability
Languages
- Hindi, Advanced
- English, Advanced
- Bengali, Advanced
- Punjabi, Advanced
- Urdu, Fluent
Timeline
Residential Support Worker
Elizabeth Fry Society of Greater Vancouver
12.2023 - Current
Emergency Shelter Worker
Options Community Services
11.2023 - 04.2024
Program Manager
Surrey Urban Mission Society
07.2023 - Current
Community Connections Worker (Case Worker)
Surrey Urban Mission Society
08.2022 - 07.2023
Shelter Worker
Surrey Urban Mission Society
02.2022 - 08.2022
Manager
Curry Sensation Restaurant Inc.
12.2018 - 01.2022
Server/Cashier
Curry Sensation Restaurant Inc.
05.2016 - 11.2018
Subway Sandwich Artist
Subway
02.2016 - 10.2016
- Food Safe, 09/01/19, 09/30/24
- Serving It Right, 07/01/24
- Emergency First Aid, 03/01/22, Present
- First Aid & CPR Level C, 06/01/22, 06/30/24
- Dare to Lead Leadership Certificate
- WHIMIS
- MHFA
Bachelor's Degree in Arts -
ALEXANDER COLLEGE
Secondary School in Health Science -
Patel Public School
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