Shivam Shivam
Brampton,ON
Summary
Supported archiving and preprocessing operations by handling environmental and food samples, including archiving, retrieval, and disposal in compliance with SOPs. Ensured accuracy, quality, and safety by adhering to laboratory regulations and company policies. Utilized LIMS and SAIL systems for sample tracking and troubleshooting. Performed general lab duties such as sorting, distributing, and grinding samples. Maintained a clean, organized, and audit-compliant workspace while proactively identifying issues and supporting team operations.
Overview
7
7
years of professional experience
Work History
Retail Sales Supervisor
PetroCanada
Brantford, ON, Canada
05.2022 - 11.2025
- Trained new employees on sales techniques, product knowledge, customer service standards, and store operation.
- Provided ongoing coaching and development of team members to increase their productivity.
- Demonstrated leadership abilities by supervising sales staff and ensuring store policies were followed.
- Utilized strong communication skills to effectively resolve customer complaints and inquiries.
- Created weekly schedules for staff according to forecasted workloads.
Remote Technician
Randstad Staffing
12.2021 - 06.2022
- Install, remove and test various client sold communication devices such as routers and modems.
- Holding record for technical and non-technical inventory in stock.
- Allocating network resources for various telephone and data consulting companies.
- Direct and indirect communication with customers according to consultation needs.
Sales Executive
Petro Canada
Brantford, ON, Canada
08.2021 - 05.2022
- Built multiple customer relationships and cultivated long-term partnerships.
- Generated leads and followed up on customer inquiries.
- Addressed customer questions and concerns regarding prices and product use.
- Handled pre orders fulfillment.
Laboratory Assistant- Soil and nutrients
01.2019 - 12.2020
- Accumulating samples for plant, soil, water and animal samples for analysis.
- Performed chemical, physical tests to determine nutrients, contamination and quality with help of microscopy, chromatography, or electrophoresis.
- Conduct tests on seeds, fertilizers to ensure quality meeting the regulatory standards and calibrating lab instruments adhering to safety standards.
- Assist students and fellow professors to maintain record of data using Microsoft Excel.
Education
Sustainable business management certificate - business management
Conestoga College
Brantford04.2022
Agri business management certificate - Agri business
Fanshawe College
London08.2021
Bachelor of Science - Agriculture
DAV University
Jalandhar08.2019
Skills
- Complex Problem-solving
- Technical expertise
- Omnichannel awareness
- Detail oriented
- Data Entry
- Time management
- Microsoft Office and Outlook
- Flexible schedule
- Oral and Written communication
- Multiple priorities management
- Multitasking and organization
- Team collaboration
- Data collection and analysis
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Retail Sales Supervisor
PetroCanada
05.2022 - 11.2025
Remote Technician
Randstad Staffing
12.2021 - 06.2022
Sales Executive
Petro Canada
08.2021 - 05.2022
Laboratory Assistant- Soil and nutrients
01.2019 - 12.2020
Sustainable business management certificate - business management
Conestoga College
Agri business management certificate - Agri business
Fanshawe College
Bachelor of Science - Agriculture
DAV University