Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Ritchie

Ottawa,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Retail Sales Supervisor

Ren's Pets
02.2023 - Current
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Performed opening and closing duties accurately and independently, including, counting cash register drawers at beginning and end of each shift and preparations of bank deposits.
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
  • Trained new associates on cash register operations, conducting customer transactions, and stocking.
  • Resolved customer issues swiftly, maintaining strong relationships with loyal customers while adhering to company policies.
  • Processed exchanges, refunds, and team member purchases.
  • Increased store's profitability by re-merchandising inventory with attractive, eye-catching floor displays.
  • Created a positive work environment with open communication and recognizing employee achievements regularly.
  • Became familiar with Microsoft applications, such as, Word, Excel, Outlook, Teams, Power BI and SharePoint.
  • Stayed up to date on product knowledge.
  • Coordinated the adoption of cats and kittens while ensuring suitable placement in their forever homes and providing quality care during their stay.

Retail Sales Associate & Stylist

Levi Strauss & Co
11.2021 - 02.2023
  • Boosted sales by educating clients on merchandise, events and upcoming promotions.
  • Maintained proper product presentation to company visual standards, located items for customers and replenished store inventories.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Answered incoming telephone calls to provide store, products and services information.
  • Helped customers sign up for loyalty programs.
  • Collected payments of all kinds and provided accurate change when needed.
  • Processed returns and exchanges as per store policy.

Stable Hand

Meadow Breeze Stables
06.2018 - 06.2020
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Received, unloaded and organized feed and supplies for animals under care.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Treated superficial wounds and called in veterinarian assistance for more complex concerns.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Mixed and administered special food formulas, supplements and medications to individual animals based on unique dietary needs.
  • Trained new workers on safety and procedures.
  • Followed safety protocols when operating tools and equipment.
  • Monitored grounds and reported damage or issues to owner before making repairs.
  • Riding horses in the lesson program when necessary to maintain their skills and fitness.

Education

High School Diploma -

South Carleton High School
Richmond, ON
06-2023

Skills

  • Animal care
  • Team player attitude
  • Customer relations
  • Complaint resolution
  • Product knowledge
  • Complex Problem-solving
  • Attention to detail
  • Highly organized

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Retail Sales Supervisor

Ren's Pets
02.2023 - Current

Retail Sales Associate & Stylist

Levi Strauss & Co
11.2021 - 02.2023

Stable Hand

Meadow Breeze Stables
06.2018 - 06.2020

High School Diploma -

South Carleton High School

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Victoria Ritchie