Shiv Narwal
Surrey,Canada
Summary
Dedicated administrative professional with advanced knowledge of Microsoft Office products (Outlook, Word, Excel, PowerPoint, SharePoint), Adobe Acrobat 9 Pro, and other software including SAP, GIS, FileNet, and AM/FM. Successfully manages detailed information and excels in formatting complex reports while providing exceptional customer service. Strong communication, interpersonal, and organizational skills gained through experience in event planning, energy utility operations, and renewable energy initiatives. Familiar with office administration tasks such as budgets, billing processes, claims handling, and project management. Delivers efficient and accurate results through effective team collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Transportation Administrative Assistant
Walmart DC
Surrey
12.2022 - Current
- Managed invoicing and billing for shipping and expenses from transportation companies, confirming rates with carriers, double-checking charges, and organizing account information to ensure all expenditures were accurately recorded by month-end
- Handled sorting and verification of invoices and bills related to shipping, ensuring compliance and accuracy
- Conducted diligent monitoring of all outbound loads through carrier management systems (e.g., Four Kites), implementing recovery options when on-time service to stores was jeopardized
- Daily creation of a load plan that guarantees on-time performance, increases efficiency, and reduces cost to the business
- Supported data entry, filing, document preparation, and general office support, including answering phones and directing inquiries
- Assisted with business development tasks, creating queries, purchase requisitions, and coordinating project management initiatives
- Executed holiday planning and load plans to enhance efficiency and on-time performance
- Collaborated with Logistics Store Support to resolve freight issues and maintain service quality
- Provided support in office administration and venue setup for company workshops and meetings
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Collaborated with management to develop cost-saving strategies for transportation operations, resulting in reduced expenses.
Parts And Service Administrator
Trail Appliances
Delta, BC
03.2024 - 09.2024
- Create work orders for incoming damaged products needing repair
- Update work orders with parts and labor status for warranty claims
- Check parts ordered from the prior day
- Post payments from manufacturers and customers
- Assist customers via the DA hotline, providing allowances to keep the appliance
- Calculate technician metrics and KPIs
- Book in-house technicians for repairs
- Create and adjust schedules for technicians
- Adjust schedules in Service Manager
- Submit mileage requests for payment to manager
- Submit claims for parking and reimbursements for technicians
- Work on weekly and monthly reports to identify trends and patterns, assisting supervisors with reporting on parts trends and returns
- Order office supplies as required
- Maintain a clutter-free environment
- Perform all other duties as assigned
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
Warehouse Associate
Walmart Distribution Centre
Surrey
06.2022 - 12.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Education
MBA - Operation Management
University Canada West
Vancouver, BC2023
Skills
- Microsoft Office Suite
- Adobe Acrobat 9 Pro
- SAP
- GIS
- FileNet
- AM/FM
- Project Management Software
- Billing Processes
- Claims Handling
- Purchase Requisition
- Office Equipment Management
- Natural Gas Knowledge
- Renewable Energy Knowledge
- Typing (60 WPM)
- Written Communication
- Verbal Communication
- Interpersonal Skills
- Customer Service Skills
- Team Leadership
- Business Development
- Investigative Problem-Solving
- Task Management
- Organizational Skills
- Event Planning
- Office Administration
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Certification
AST ( Advance Security training)
Forklifts
Ms-office
References
Available upon request.
Timeline
Parts And Service Administrator
Trail Appliances
03.2024 - 09.2024
Transportation Administrative Assistant
Walmart DC
12.2022 - Current
Warehouse Associate
Walmart Distribution Centre
06.2022 - 12.2022
MBA - Operation Management
University Canada West