Summary
Overview
Work History
Education
Skills
Timeline
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PRAVINA SHAN

Brampton,ON

Summary

Organized and dedicated Administrator with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

17
17
years of professional experience

Work History

Transportation Administrative Assistant

Deltaura Canada Inc
09.2021 - Current
  • Deliver top-notch administrative support to office staff, promoting excellence in office operations
  • Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
  • Assist coworkers and office members with special tasks on daily basis.
  • File and retrieve corporate documents, records and reports.
  • Prepare invoices, reports, memos, letters, presentations and other documents using Microsoft Office programs.
  • Calculate hours and submit payroll to achieve timely distribution of funds for employees.
  • Support efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Maintain office equipment and place orders for materials in short supply to manage office supply inventory.
  • Sort and distribute office mail and record incoming shipments for corporate records.
  • Improve customer satisfaction by promptly addressing inquiries and resolving issues in professional manner.
  • Answer phone promptly and direct incoming calls to correct offices.
  • Contribute to team success by cross-training in various administrative roles, providing backup support when necessary.

Coordinator

uStudy Learning Center
12.2019 - 09.2021
  • Analyze staffing needs and recruit tutors.
  • Provide innovative suggestions to improve the effective and efficient delivery of programs.
  • Manage general operations of center such as handle inquiries, administer assessments, etc.
  • Keep track of students’ progress and conduct meetings with parents.
  • Receive fee payments by cash, cheque and Electronic Funds Transfer (EFT) and issue receipts.
  • Keep accurate and organized records of all payments received.
  • Create and process invoices for payments.
  • Process refund for overpayment of fees or cancellation of classes.
  • Contact clients regarding past due fees and offer payment plans.
  • Follow up to ensure timely execution of payment plans.

Awards Consultant

George Brown College
08.2012 - 11.2019
  • Work with Manager, Awards and Scholarships to expand and develop Students Awards Program.
  • Assist with collection and assessment of Award, Bursary, and Scholarship applications; verify information against Banner Student Information System and Ontario Student Assistance Program (OSAP) system.
  • Assess student eligibility and respond to inquiries via e-mail, telephone and in person interviews; provide guidance throughout application process.
  • Promote internal and external award opportunities to students using variety of communications strategies and technologies.
  • Assist with OSAP distribution; ensure completeness and accuracy of student information, and ensure compliance with all associated regulations, including privacy information.
  • Maintain and expand awards database and ensure that database is current and accurate.
  • Maintain, update and prepare GBC Awards website for each academic term; ensure integrity and accuracy of student and award information through ongoing checks.
  • Responsible for updating internal and external award pages.
  • Provide one-on-one counseling on budgeting and other financial matters.
  • Represent Financial Assistance Office at various workshops and student orientation.
  • Place stop payments on cheques that need to be replaced or cancelled.
  • Download daily reconciliation of grants issued from bank account and cross reference to approved amounts.
  • Maintain petty cash for student emergencies (bus fare, food, etc.)
  • Hire, train and manage work-study students and maintain their work schedules.
  • Assist with coordinating awards and convocation ceremonies.

Team Leader & Sr. Recruitment Officer

Embanet - Compass Knowledge Group, New England College
12.2006 - 06.2012
  • Refer students to degree program based on interests, aptitudes, or educational assessments
  • Review transcripts to ensure that students meet graduation or college entrance requirements
  • Conduct follow-up interviews with potential students to determine if their needs have been met
  • Accurately and completely portray educational programs, expected outcomes, student services and financial consideration to students
  • First point of contact for team member questions and concerns
  • Lead program status presentations at weekly program-wide meetings
  • Manage agenda items for marketing and program management meetings
  • Accurately forecast projected new students on a start to start basis to senior management
  • Prime contact for Client interaction for various programs within portfolio
  • Work closely with Marketing and Student Services departments
  • Coordinate with Administrative Assistant regarding completed registrations
  • Assist in creation and maintenance of program binders and brochures
  • Provide support in new recruitment and ongoing training needs, with particular emphasis on mentoring
  • Extensive knowledge on all online Masters Programs of New England College.
  • Managed conflict resolution among team members, fostering positive and collaborative work environment.

Education

Bachelor of Arts - Social Science- Graduated

University of Toronto
Toronto, Ontario

Skills

  • Project management
  • Office management
  • Education
  • Finance
  • Marketing & sales
  • Problem solving
  • Customer service
  • Conflict resolution
  • Administrative support
  • Microsoft Office proficiency
  • Record keeping
  • Strong communication skills- verbal and written
  • Adaptability
  • Inventory control

Timeline

Transportation Administrative Assistant

Deltaura Canada Inc
09.2021 - Current

Coordinator

uStudy Learning Center
12.2019 - 09.2021

Awards Consultant

George Brown College
08.2012 - 11.2019

Team Leader & Sr. Recruitment Officer

Embanet - Compass Knowledge Group, New England College
12.2006 - 06.2012

Bachelor of Arts - Social Science- Graduated

University of Toronto

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PRAVINA SHAN