Shirin Shirin
Greater Sudbury,ON
Summary
Motivated Server/Customer Service Representative with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Server
Peppi Panini
09.2023 - Current
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in event planning and execution for special occasions hosted at the restaurant, ensuring memorable experiences for guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Cashier/Customer Service Representative
LCBO
04.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked closely with shift manager to solve problems and handle customer concerns.
Crew Member
Tim Hortons - On-route
01.2022 - 01.2023
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Post Graduate Diploma - Food Safety and Quality Assurance
Conestoga College
Cambridge, ON08.2022
Post-graduate Diploma - Project Management
Canadore-Stanford
Brampton, ON08.2023
Bachelor of Science - Zoology, Botany, Chemistry
Guru Nanak Dev University
Amritsar, Punjab05.2019
Skills
- Food and Beverage Service
- Exceptional customer service
- Reservations Management
- Regulatory Compliance
- POS System Operation & Cash Handling
Languages
English
Native or Bilingual
Hindi
Full Professional
Punjabi
Native or Bilingual
Certification
Hazard Analysis Critical Control Points (HACCP) Certification
WHMIS Training Certification
Smart Serve Certification
Timeline
Restaurant Server
Peppi Panini
09.2023 - Current
Cashier/Customer Service Representative
LCBO
04.2023 - 08.2023
Crew Member
Tim Hortons - On-route
01.2022 - 01.2023
Post Graduate Diploma - Food Safety and Quality Assurance
Conestoga College
Post-graduate Diploma - Project Management
Canadore-Stanford
Bachelor of Science - Zoology, Botany, Chemistry
Guru Nanak Dev University
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