SHIRIN MOTAMEDI
Montreal
Profil professionnel
Bilingual (English/French) financial services professional with experience in operational risk assessment, controls, and compliance within large financial institutions and government. Skilled in analyzing financial documentation, identifying risk and process gaps, and producing detailed reports for operational oversight. Known for accuracy, analytical thinking, and effective bilingual communication
Vue d'ensemble
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Expérience
Senior Service Analyst (Corporate & Commercial Lending)
Bank of Montreal
Montreal
08.2025 - 10.2025
- Supported corporate and commercial lending teams by servicing and monitoring loan portfolios.
- Processed loan advances, payments, and wire transfers, in compliance with agreements.
- Prepared client communications and ensured documentation accuracy for financial transactions.
- Monitored collateral, financial exceptions, and compliance with internal policies.
- Used Loan IQ for loan servicing, monitoring, and reporting.
- Collaborated across departments to resolve client inquiries and improve service efficiency.
- Ensured compliance with lending and underwriting policies when processing loan advances and renewals.
Collection Contact Officer
Canada Revenue Agency
Montreal
12.2023 - 12.2024
- Conducted full-cycle collections for outstanding government debts.
- Analyzed client financial information to assess repayment capacity and compliance with regulatory requirements.
- Reviewed and assessed financial documents to identify fraudulent activities and potential risks.
- Worked closely with individuals to establish payment plans and resolve disputes.
- Maintained detailed records and reports to support further actions, including litigation or escalations.
- Used internal case management tools such as HERON to organize files and track client actions.
Bilingual Senior Credit Specialist
Canadian Imperial Bank of Commerce
Montreal
02.2022 - 12.2023
- Reviewed and validated credit applications to ensure accuracy and compliance with CIBC policies.
- Processed credit adjustments and managed client inquiries regarding accounts and transactions.
- Partnered with business teams and advisors to resolve documentation discrepancies.
- Supported internal operations and contributed to smooth service delivery across departments.
Customer Care Representative
Fairstone
Montreal
12.2019 - 04.2021
- Managed inbound and outbound calls to resolve client concerns and negotiate payment plans.
- Maintained detailed client records and ensured compliance with financial laws.
- Scheduled follow-ups and provided support for overdue accounts.
- Demonstrated professionalism and empathy in all client interactions, ensuring a positive experience.
Customer Service Agent
TTEC
Montreal
06.2018 - 12.2019
- Provided customer support in English and Italian for a variety of inquiries.
- Recommended services tailored to client needs while resolving issues promptly.
Formation
Master of Arts - Linguistics
Tehran University
Iran 09.2005 - 02.2007
Bachelor of Arts - English Translation
Azad University
Iran 09.1998 - 03.2001
Compétences
- Analytical Decision-Making
- Client Engagement and Support
- Financial Documentation and Compliance
- Loan Servicing (Corporate/Commercial)
- Credit and Collections
- Problem Solving and Issue Resolution
- Loan IQ
- AS400
- HERON Case Management System
- Microsoft Office Suite (Excel, Word, Outlook)
- Organizational and Administrative Skills
- Relationship Building and Team Collaboration
Certificats
Investment Funds in Canada (IFIC), In Progress, 2025-12-31
Langues
Anglais
Débutant
Chronologie
Senior Service Analyst (Corporate & Commercial Lending)
Bank of Montreal
08.2025 - 10.2025
Collection Contact Officer
Canada Revenue Agency
12.2023 - 12.2024
Bilingual Senior Credit Specialist
Canadian Imperial Bank of Commerce
02.2022 - 12.2023
Customer Care Representative
Fairstone
12.2019 - 04.2021
Customer Service Agent
TTEC
06.2018 - 12.2019
Master of Arts - Linguistics
Tehran University
09.2005 - 02.2007
Bachelor of Arts - English Translation
Azad University
09.1998 - 03.2001