Shinice Bonsu
Ottawa,ON
Summary
History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Support Agent
Government Of Canada
Ottawa, ON
06.2022 - Current
- Reviewed immigration documentation for validity and asked targeted questions of each individual.
- Interpreted and explained laws and regulations to Individuals.
- Prepared import documentation and entered data into database per country-specific requirements.
- Maintained calendars, contacts and corresponding notes with Microsoft Outlook.
- Trained in-house users on advanced functionality of Excel and Microsoft Word.
- Leveraged multilingual skills to review, record and organize written data from variety of sources.
- Formatted documents with Microsoft products to follow specific corporate style guides.
- Received, sent and edited emails through Microsoft Outlook.
Personal Support Worker
AccessHealth Care
Ottawa, ON
05.2021 - 03.2022
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Reported concerns to nurse supervisor to promote optimal care.
- Developed and pursued stories independently and for assignment, covering range of topics and events.
- Coordinated assignment distribution to facilitate smooth workflows.
- Identified and corrected improper cases of data entry to prevent data redundancies and integrity failures.
- Analyzed effectiveness of data entry equipment to secure data integrity across entire system.
Education
Bachelor of Arts - Public Affairs
Carleton University
Ottawa, ON12-2023
Pre-health Sciences Advanced Degrees And Diplomas - Health Sciences
Loyalist College of Applied Arts And Technology
Belleville, ON08.2020
GED -
CDI College
Montreal, QC12.2019
Skills
- Microsoft Products expertise
- Customer relations
- Data Entry
- Adaptability and Flexibility
- Problem-Solving Aptitude
- Research Skills
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Additional Information
Canadian Citizen
Fluently bilingual
Full Drivers license
Willing to relocate
Timeline
Customer Support Agent
Government Of Canada
06.2022 - Current
Personal Support Worker
AccessHealth Care
05.2021 - 03.2022
Bachelor of Arts - Public Affairs
Carleton University
Pre-health Sciences Advanced Degrees And Diplomas - Health Sciences
Loyalist College of Applied Arts And Technology
GED -
CDI College
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