Shayla Labelle
Toronto,ON
Summary
A dynamic professional adept in customer service, administrative tasks, and creative editing, with a strong ability to enhance customer satisfaction and operational efficiency. Excel at multitasking, problem-solving, and teamwork, contributing significantly to business success.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
FED
12.2021 - Current
- Fostered positive customer interactions via phone and email, effectively addressing inquiries, supporting account setup, resolving issues, and managing complaints to ensure client satisfaction.
- Enhanced member experience through meticulous organization and attention to detail, ensuring all account-related requests were handled promptly and accurately.
- Streamlined team operations by managing the preparation and organization of essential documentation, contributing to the efficient completion of duties and order processing.
- Conducted outreach to establish and maintain relationships with new and longstanding members, collecting valuable feedback and data to inform service improvements.
- Oversaw financial transactions, including payment processing and invoice management, and followed up on outstanding payments to secure sales and order fulfillment.
Bakery Service Clerk, Barista and Cake Decorator
Whole Foods
09.2019 - 12.2021
- Delivered exceptional customer service, creating a friendly and welcoming environment for all patrons.
- Ensured the accurate and efficient fulfillment of customer requests in a dynamic, fast-paced setting, demonstrating a keen eye for detail.
- Displayed versatility and a team-oriented attitude by cross-training and providing support across various departments.
- Met and exceeded task completion deadlines, maintaining a consistent track record of reliability and time management.
Education
Diploma - Natural Nutrition
Canadian School of Natural Nutrition
Vancouver, BC10.2019
Skills
- Microsoft Office Proficiency
- Photo and Video Editing Skills
- Detail-Oriented
- Organizational Proficiency
- Client Relations
- Staff education and training
Languages
English
Native or Bilingual
Timeline
Customer Service Agent
FED
12.2021 - Current
Bakery Service Clerk, Barista and Cake Decorator
Whole Foods
09.2019 - 12.2021
Diploma - Natural Nutrition
Canadian School of Natural Nutrition
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