Open To Work
Theressa Mackay
Kitchener,Canada
Summary
Customer service professional with extensive experience at Service Ontario, specializing in complaint resolution and client satisfaction enhancement. Demonstrates strong communication and problem-solving skills, with a solid background in compliance and record-keeping. Proven multitasking ability in fast-paced environments while upholding high service standards.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Service Ontario
Kitchener, Canada
09.2024 - Current
- Resolved customer complaints through effective communication and problem-solving techniques, improving overall customer satisfaction.
- Facilitated renewal of driver licenses and health cards, streamlining service delivery for improved customer experience.
- Assisted with vehicle transfers while ensuring regulatory compliance, maintaining operational integrity and customer trust.
- Followed strict guidelines while creating new OHIP coverage to maintain accuracy.
Server
Del's Italian Kitchen
Kitchener, Canada
11.2022 - 03.2025
- Provided exceptional customer service in high-volume fine dining environment, ensuring guest satisfaction
- Implemented strategies to elevate customer dining experience in fast-paced restaurant, contributing to repeat business
- Highlighted monthly dinner and drink features to engage customers, increasing menu awareness
Bartender
Piper Arms Pub
Kitchener, Canada
09.2019 - 10.2022
- Ordered and organized bar stock to ensure timely service during peak hours.
- Accurately entered customer orders in point of sale system to enhance order fulfillment speed.
- Managed multiple tasks simultaneously in busy environment to maintain efficient service flow.
- Collaborated with team in a fast-paced, high-volume environment to ensure smooth operations.
- Built and maintained strong relationships with regular customers to enhance their experience.
- Addressed customer complaints promptly to ensure satisfaction and loyalty.
Personal Support Worker
St. Joseph's Health Centre
Guelph, Canada
08.2009 - 05.2018
- Provided personal care to patients by assisting with bathing, oral hygiene, grooming, and elimination in a compassionate manner.
- Addressed physical, emotional, and developmental needs of patients, significantly improving their well-being and comfort.
- Answered call bells and aided in patient comfort and safety by adjusting beds, pillows and bedside tables/equipment
- Maintained cleanliness and safety of patient areas through regular disinfection and organization of supplies, ensuring a hygienic environment.
- Maintained accurate patient care records, documenting condition, progress, and concerns via Point of Care to support ongoing treatment.
Cleaner
Dust Bunnies Cleaning Service
, Canada
07.2003 - 03.2016
- Owned and operated a cleaning business, overseeing all aspects of service delivery.
- Scheduled bi-weekly cleanings for clients, ensuring timely service delivery
- Managed safe and effective use of cleaning products, ensuring compliance with quality standards
- Maintained cleanliness and presentation by dusting furniture and fixtures regularly
- Resolved customer complaints and concerns promptly, improving overall client satisfaction
Front of the house supervisor
Cora's Breakfast and Lunch
Cambridge, Canada
02.2007 - 07.2009
- Managed front of house staff to ensure optimal service levels during peak times.
- Engaged with customers to gather feedback, directly improving dining experience.
- Recognized outstanding staff performance, fostering a positive work environment and encouraging productivity.
- Implemented safety protocols to ensure a secure environment for staff and guests.
Education
Medical Office Administrator -
Medix
Kitchener, ON07.2018
Health care - Personal Support Worker
St. Louis
Kitchener-Waterloo, ON07.2009
High School Diploma -
Cameron Heights
Kitchener, ONSkills
- Point of sale operation
- Cashiering skills
- Customer orientation strategies
- Email communication
- Time management
- Microsoft Office proficiency
- Word processing skills
- Spreadsheet expertise
- Presentation skills
- Sales strategies
- Restaurant operations
- Direct support services
- Direct care services
- Babysitting services
- Childcare experience
- Cleaning services experience
- Residential cleaning expertise
- Cash handling expertise
- Knowledge of STAR and STAR RAD methodologies
- Knowledge of PHS practices
- Bartending skills
- Keyboarding proficiency
- CPR and First Aid certification
- Valid driver's license
- Customer orientation strategies
- Valid driver's license
Certification
- Intramuscular Injection, Present
- Advanced Palliative Care, Present
- Smart Serve, Present
- Medical Office Administration Diploma, Present
- Introductory to Palliative Care, Present
- Mental Health First Aid
- Gentle Persuasive Approach
- CPR and Standard First Aid
Languages
English, Advanced
Personal Information
Available: Open Availability
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteHybridSalary Range
$45000/yr - $200000/yrTimeline
Customer Service Agent
Service Ontario
09.2024 - Current
Server
Del's Italian Kitchen
11.2022 - 03.2025
Bartender
Piper Arms Pub
09.2019 - 10.2022
Personal Support Worker
St. Joseph's Health Centre
08.2009 - 05.2018
Front of the house supervisor
Cora's Breakfast and Lunch
02.2007 - 07.2009
Cleaner
Dust Bunnies Cleaning Service
07.2003 - 03.2016
Medical Office Administrator -
Medix
Health care - Personal Support Worker
St. Louis
High School Diploma -
Cameron Heights