Shine Padmore-Tettey
Concord,ON
Summary
To join an organization that offers me a stable and encouraging atmosphere which will inspire me to enhance my career in the working industry and my proven competencies in communication and ability to work with all manner of people to achieve results.
Overview
20
20
years of professional experience
Work History
Cashier
Standard Water & Beverages Limited
02.2022 - 05.2023
Customer Service Officer
Fidelity Bank Limited
11.2014 - 01.2022
- Process all daily counter transactions for cash/cheque, deposit
- Pay out Agent for money transfer operation (remittances)
- Handles foreign currencies
- Cash management platform transactions
- Any other duties assigned by line manager
- Handle and resolve customer inquiries/complaints in a professional manner
- Perform cash reconciliations and control activities such as scrutinizing of cheques and other bank instruments
- Assist in the achievement of strategic, financial and other objectives of the bank
- Identify prospects for cross-selling of products during non-peak transaction period
- Referring business to appropriate department and staff
- Non-Cash Funds Transfers;
- Preparation of manager’s cheques
- Processing commission charges on miscellaneous transactions
- Processing of local and in-house cheques
- Monitoring and clearing of suspense accounts (deferred clearing, remittances, intraday, trans flow and others)
- Branch petty cash processing
- Monitoring ATM Cash levels;
- ATM Custodianship
- ATM cash management (replenishment, balancing)
- Handling customer complaints.
Bank Teller
Standard Chartered Bank
04.2012 - 10.2014
- Handled and resolved customer inquiries and complaints
- Performed cash reconciliations and control activities such as scrutinizing of cheques and other Bank instruments
- Assisted in the achievement of strategic, financial and other objectives of the bank
- Identified prospects for cross-selling of products during non-peak transaction period
- Referred business to appropriate department and staff
- Delivered quality service to customers.
Population Census Officer
Ghana Statistical Service
09.2010 - 10.2010
Store Officer and Account Assistant
National Health Insurance Scheme
11.2008 - 07.2009
- Answered questions and resolved problems presented by customers
- Coordinated customers enquires and offered products and services to customer over the telephone
- Prepared receipts for customers
Pupil Teacher
Stephenson’s International School
01.2006 - 01.2007
Pupil Teacher
Guiding Star Preparatory School
01.2003 - 01.2004
Education
BSc - Mathematics and Statistics
University of Cape Coast
01.2009
Senior Secondary School Certificate -
Peki Senior High School
01.2002
Basic Education Certificate Examination -
Wudome JHS -
Peki
Skills
- AND COMPETENCIES:
- Interpersonal Skills Basic Computer Skills MS Word, Excel and Outlook Tally 9 Accounting Software Statistical Package for Social Sciences (SPSS), Epi data Team player Innovation Problem solver Analytical Skills Negotiation Skills Creative Thinking and driving skills/partime uber driver
- OTHER PROFESSIONAL
Accomplishments
- CERTIFICATIONS:
- Data Analytics (November 2020)
- Customer Relationship Mgt, UG Business School (July 2018)
- Montran Academy, Tellering (March 2012)
- GSGL, Logistics & Transport Mgt (January 2012)
- CECGL, Banking Records &Procedures (October 2009)
- TRAININGS ATTENDED:
- Relevant banking training programs, Fidelity Bank (in-house training);
- Essential Selling Skills
- Presentation Skills
- Sales Management and Strategy
- Analysis of Financial Statement for non -Finance Professionals
- Financial Analysis for Credit Risk
- Risk Analysis for Non-Performing and Common Loans
- Cash Flow Management Essentials for non-Financial Professionals
- Customer Care
- Negotiation Skills
- Business Ethics.
References
- REFEREES:
- Janet Nkansah Fidelity Bank Limited, UPS Branch | 0545288288.
- Bright Agbosu GHIPSS, Accra | 0244411772
Timeline
Cashier
Standard Water & Beverages Limited
02.2022 - 05.2023
Customer Service Officer
Fidelity Bank Limited
11.2014 - 01.2022
Bank Teller
Standard Chartered Bank
04.2012 - 10.2014
Population Census Officer
Ghana Statistical Service
09.2010 - 10.2010
Store Officer and Account Assistant
National Health Insurance Scheme
11.2008 - 07.2009
Pupil Teacher
Stephenson’s International School
01.2006 - 01.2007
Pupil Teacher
Guiding Star Preparatory School
01.2003 - 01.2004
BSc - Mathematics and Statistics
University of Cape Coast
Senior Secondary School Certificate -
Peki Senior High School
Basic Education Certificate Examination -
Wudome JHS -
Peki
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