Shilpee Kumari
Calgary,AB
Summary
Highly motivated professional with 4 years of experience in Customer service and extensive experience in sales and Marketing with includes generating new prospects,training existing Customers,troubleshooting technical problem and managing,tracking returns,organized,critical thinker,good communicator,thrives in pressure,excellent writing skills,notable positive rapport with customers,fearless in asking for a sale.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Associate
WALMART
Calgary, Canada
10.2022 - Current
- Interacting with customers to resolve merchandise queries through various channels
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Acknowledging and resolving customer complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Navigated multiple software applications while assisting customers.
- Utilized CRM systems for accurate record-keeping and tracking interactions.
Customer Service Representative
PRIMARK
London, England (UK)
08.2017 - 06.2019
- Updated system with order specifics and customer details, preferences, and billing information.
- Assisted customers via email, chat, and social media platforms.
- Consistently met or exceeded performance metrics and targets.
- Processed orders and returns efficiently and accurately.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
Email Marketing Executive
Tangences Solutions Ltd
Noida, INDIA
12.2016 - 06.2017
- Increased sales and brand exposure by developing new packaging, collateral, and sales materials and optimizing target audience reach
- Created printed marketing materials designed to drive campaigns
- Developed creative presentations, trend reports, kitted assets, and product data sheets
- Developed insights on marketing campaigns to assess performance against goals
- Continually maintained and improved the company's reputation and positive image in markets served.
Email Marketing Specialist
Mify Solution Ltd
Noida, INDIA
11.2015 - 12.2016
- Identified appropriate marketing channels and target customers for campaigns
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts
- Collected data using various research methods to broaden results and optimize marketing strategies
- Tracked key metrics and developed spreadsheets and data models
- Created customized marketing materials to increase product awareness.
Education
Bachelor in Technology - Electronics And Communication Engineering
Ranchi University
09.2012
Skills
- MS Office proficiency
- Microsoft Excel and Powerpoint
- Troubleshooting
- Technical knowledge
- Email Marketing
- Customer Complaint Resolution
- Customer Satisfaction
Certification
- HubSpot certified: Email Marketing Executive
- GOOGLE Digital Marketing & E-Commerce Certification
Timeline
Customer Service Associate
WALMART
10.2022 - Current
Customer Service Representative
PRIMARK
08.2017 - 06.2019
Email Marketing Executive
Tangences Solutions Ltd
12.2016 - 06.2017
Email Marketing Specialist
Mify Solution Ltd
11.2015 - 12.2016
Bachelor in Technology - Electronics And Communication Engineering
Ranchi University
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