Shilpa Shilpa
Etobicoke,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Swing Shift Manager
Garbar Foods Ltd (McDonald's)
10.2020 - Current
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Manager-HR & Finance
Duggal Eye Hospital & Lasik Laser Centre
06.2016 - 01.2020
- Managed employee disputes by employing conflict resolution techniques.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
Education
Post Graduate Diploma - Hospitality Business Administration
Seneca College of Applied Arts And Technology
North York, ON12.2021
Post Graduate Diploma - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2020
MBA - Human Resource And Finance
Lovely Professional University
Punjab, India06.2018
Bachelor of Arts - Economics
Guru Nanak Dev University
Punjab, India06.2016
Skills
- Operational Efficiency
- Hospitality Management
- Coaching and Mentoring
- Managing Operations and Efficiency
- Complex Problem-Solving
- Team Leadership
- Customer Relationship Management
- Key Performance Indicators (KPI)
- Managing Multiple Tasks
- Administration and Reporting
Certification
- Digital Marketing
- Hootsuite
- AODA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Swing Shift Manager
Garbar Foods Ltd (McDonald's)
10.2020 - Current
Manager-HR & Finance
Duggal Eye Hospital & Lasik Laser Centre
06.2016 - 01.2020
Post Graduate Diploma - Hospitality Business Administration
Seneca College of Applied Arts And Technology
Post Graduate Diploma - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
MBA - Human Resource And Finance
Lovely Professional University
Bachelor of Arts - Economics
Guru Nanak Dev University
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