Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Accomplishments
Websites
Languages
Timeline
Generic

Shikha Bains

PMO
Brampton

Summary

PMP-certified Senior Project Coordinator with 6+ years of experience leading cross-functional teams in cloud migration, SaaS product rollouts, proposal management and digital transformation projects. Proven ability in Agile execution, risk control, and stakeholder collaboration across IT, healthcare, and public sector clients. Adept at managing technical and business deliverables to meet compliance and quality standards.

Overview

7
7
years of professional experience
5
5
Certifications

Work History

IT Support Specialist

Cloud Racks
05.2025 - Current
  • Developed cloud migration documentation and risk assessments.
  • Led RFP development, coordinating with SMEs to create compelling, high-quality proposals for federal healthcare and municipal.
  • Provided exceptional technical support to end-users, enhancing overall satisfaction and reducing resolution times.
  • Streamlined ticketing system processes, leading to improved response efficiency and a noticeable reduction in backlog.

Process Improvement Analyst

Deck Rooster
05.2024 - 04.2025
  • Gathered requirements mapped workflows, and developed functional specs across Agile sprints with cross-functional global teams.
  • Led B2B platform enhancement initiative integrating APIs and optimizing UI for increased client engagement.
  • Maintained comprehensive project documentation and status reports, ensuring transparency and accountability throughout project lifecycles.
  • Analyzed user feedback to refine platform features, resulting in enhanced user satisfaction and increased engagement metrics.

IT Project Coordinator

Creed Infotech
10.2022 - 09.2023
  • Gathered requirements, mapped workflows, and developed functional specs across Agile sprints with cross-functional global teams.
  • Built executive dashboards in Power BI to visualize KPI performance and support leadership decisions.
  • Led B2B platform enhancement initiative integrating APIs and optimizing UI for increased client engagement.
  • Managed team coordination and client communication to align cloud project deliverables.
  • Identified potential security risks and implemented compliance measures in cloud migration.
  • Ensured cost-effective cloud infrastructure setup with autoscaling and monitoring solutions.

Proposal & Bid Manager

ICEC LLP
05.2018 - 10.2022
  • Designed bid templates and strategic visual content; collaborated with SMEs to write and polish high-impact, client-centric submissions.
  • Implemented structured review processes aligned with industry best practices (Pink Team, Red Team, Gold Team).
  • Evaluated and tested AI-based platforms for bid and proposal management to support process improvement.
  • Analyzed client needs and project requirements, tailoring proposals to align with expectations and securing valuable contracts.

Education

B.Sc. - Computer Science

Kurukshetra University
09.2017

Skills

Data Management

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Certification

Project Management Professional (PMP), PMI, May 2025

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

In this role, I had the incredible opportunity to drive transformative projects and build product solutions from 0 to 1, that truly made a difference for our clients. One of my standout achievements was leading the product strategy, design and development of a cloud-based digital procurement solution for a Global Agri client which included a suite of 3 apps and web portal with analytical reports. This initiative not only connected farmers directly to businesses but also resulted in a remarkable 10% increase in margins while enabling fairer and transparent pricing for farmers. This led to the breakthrough digital transformation of their supply chain and also bagged an Innovation Leader Impact Award.
Another highlight was creating a configurable product platform that simplified complex pricing rules across various commodities and countries, easy configuration and faster roll out of the solution, leading to significant cost savings of around $1.5 million.
As a Product Owner, I engaged with diverse business stakeholders from multiple countries and tech teams, planned the product roadmap, groomed the product backlog and successfully launched the product across 10 countries with over 400,000 users. Additionally, I delivered an app-based digital warehouse product solution integrated with SAP that streamlined operations across eight international businesses.
I had played multiple roles of a lead business analyst, product owner, project lead or scrum master leading the project deliverables. I have gained hands-on experience in product development, including conducting field research, creating wireframes, and collaborating with clients, UI/UX, and tech teams to deliver innovative solutions
The experience gained here solidified my passion for product development and leveraging technology to create impactful business value.
Skills: Product management, Digital product development, Digital Transformation, Digital strategy, Agile Methodologies, Business analysis, Problem solving

Languages

English
Advanced (C1)

Timeline

IT Support Specialist

Cloud Racks
05.2025 - Current

Process Improvement Analyst

Deck Rooster
05.2024 - 04.2025

IT Project Coordinator

Creed Infotech
10.2022 - 09.2023

Proposal & Bid Manager

ICEC LLP
05.2018 - 10.2022

B.Sc. - Computer Science

Kurukshetra University
Shikha BainsPMO