Shiesta Afzal
Mississauga,Canada
Summary
Administrative professional with 10+ years of experience in high-volume service and office environments, including education, banking, and operations support. Skilled in appointment scheduling, documentation management, staff scheduling coordination, and communicating with multiple stakeholders in fast-paced settings. Recognized for professionalism, strong interpersonal communication, and the ability to manage competing priorities while maintaining accuracy and confidentiality.
Overview
9
9
years of professional experience
Work History
Administrative Support & English/ESL Teacher
Toronto International Academy
Mississauga, Canada
08.2024 - Current
- Deliver classroom instruction and coordinate administrative tasks in a busy academic office environment.
- Coordinate daily scheduling of meetings, assessments, and consultations with students, parents, and faculty.
- Respond to high-volume phone, email, and in-person inquiries, providing front-line administrative support.
- Maintain confidential student records, attendance logs, and digital documentation systems with high accuracy.
- Compile progress reports and academic summaries to facilitate communication between administration and families.
- Manage file organization and administrative tasks to ensure efficient daily office operations.
Office Administrator & English Instructor
CDI – Chungdahm Institute
Seoul, South Korea
08.2023 - 08.2024
- Provided front-desk administrative support in a high-volume academic office serving an international student population.
- Coordinated class schedules, student appointments, and instructor calendars for multiple staff members, ensuring accurate scheduling records.
- Maintained organized student files and digital records containing hundreds of student profiles.
- Compiled and submitted over 100 detailed student progress reports each semester to provide actionable insights for academic performance.
- Updated internal databases and documentation supporting efficient administrative operations.
- Facilitated parent meetings and coordinated scheduling for school administrative events to strengthen community engagement.
Personal Banking Advisor
Bank of Montreal
Mississauga, Canada
07.2020 - 07.2023
- Managed 80–100 client calls daily, responding to service inquiries with professionalism and empathy in a fast-paced environment.
- Processed 100+ daily financial transactions and account updates with strict accuracy and confidentiality.
- Maintained accurate electronic client records and documentation within internal banking systems.
- Coordinated client appointments and follow-up meetings, optimizing service delivery for enhanced client experience.
- Supported clients with documentation processing, account setup, and service requests, ensuring seamless onboarding and service access.
Operations Specialist
Plus Travel Group
Mississauga, Canada
04.2017 - 06.2020
- Coordinated administrative and operational functions for corporate and leisure travel services, ensuring seamless execution of travel plans.
- Managed appointments, bookings, and complex travel schedules for individual and corporate clients.
- Ensured accuracy of client records within CRM systems and internal documentation databases, supporting data integrity.
- Prepared reports, invoices, and reconciliation documentation for finance and management teams.
- Maintained office supply inventory and coordinated ordering of materials and equipment.
Education
TESOL Certification - Certified ESL Instructor
01-2020
Bachelor of Arts & Sciences (Honours) -
University of Toronto
St. George Campus01-2017
Skills
- Administrative and clerical support
- Staff scheduling and calendar coordination
- Data entry and documentation
- Record management and organization
- Microsoft Word, Excel and Outlook
- High-volume communication (phone, email, in-person)
- Client, family, and staff communication
- Confidential record handling
- Attention to detail and multitasking
References
Available upon request.
Timeline
Administrative Support & English/ESL Teacher
Toronto International Academy
08.2024 - Current
Office Administrator & English Instructor
CDI – Chungdahm Institute
08.2023 - 08.2024
Personal Banking Advisor
Bank of Montreal
07.2020 - 07.2023
Operations Specialist
Plus Travel Group
04.2017 - 06.2020
TESOL Certification - Certified ESL Instructor
Bachelor of Arts & Sciences (Honours) -
University of Toronto