Shia Frankl
Brooklyn,NY
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
23
23
years of professional experience
Work History
Mortgage Broker
Solutions Financing
06.2023 - Current
- Enhanced client satisfaction by providing personalized mortgage solutions tailored to individual financial needs.
- Streamlined the loan application process for faster approvals and increased customer retention.
- Collaborated with lenders to secure competitive interest rates and terms, resulting in more affordable home financing options.
Manager
IGF International
01.2001 - 01.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Education
High School Diploma -
UTA
Brooklyn, NYSkills
- Brand Development
- Documentation and Reporting
- Operations Management
- Business Development
- Business Administration
- Business Planning
- Project Management
- Customer Relationship Management (CRM)
- Decision Making
- Process Improvement
- Product Management
- Quality Assurance
- Supply Chain Management
- MS Office
- Computer Skills
- Managing Operations and Efficiency
Languages
English
Full Professional
Timeline
Mortgage Broker
Solutions Financing
06.2023 - Current
Manager
IGF International
01.2001 - 01.2023
High School Diploma -
UTA
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