SHEYLA R. VILLAMIL
Compton,CA
Summary
Compassionate and dedicated healthcare professional with experience in behavioral health, patient transportation, and food and nutrition services. Proven ability to quickly learn new systems and adapt to dynamic environments while maintaining a strong focus on patient care and safety.
Experienced professional dedicated to helping patients meet potential to function in society. Possesses excellent social and interpersonal communication skills to encourage patient comfort and relaxation. Skilled at coaching individuals to achieve greater recovery and confidence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Recovery Counselor
Valley stars Behavioral Crisis Center
07.2024 - Current
- Assist patients in their mental health recovery by providing support during crises and navigating treatment plans.
- Transport patients to appointments, outings, and the ER while ensuring a safe and empathetic experience.
- Coordinate with healthcare teams to ensure proper follow-up care and adherence to patient safety protocols.
- Communicate with patients and families, offering resources and guidance for long-term recovery.
Food & Nutrition Representative
Sodexo INC.
02.2024 - 07.2024
- Managed food services for patients, ensuring meals met dietary requirements and preferences.
- Delivered meals to patient rooms and ensured compliance with hospital regulations regarding food safety and patient care.
- Worked closely with the food services team to ensure timely delivery of meals and a positive experience for patients.
- Gained a deep understanding of the hospital's layout, policies, and emergency protocols.
Amazon Delivery Driver
South Bay Van Lines
10.2023 - 01.2024
- Company Overview: Amazon Fulfillment Center
- Delivered packages to customers in a timely and efficient manner, maintaining high standards of customer service.
- Managed daily delivery routes, ensuring on-time arrivals while maintaining a strong attention to safety and efficiency.
- Demonstrated excellent time management, organization, and problem-solving skills to resolve delivery challenges.
- Built a deep familiarity with navigation tools and optimized routes to enhance delivery performance.
- Amazon Fulfillment Center
Customer Service Representative
Loves Travel Truck Stop
02.2022 - 04.2023
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
- Created and maintained detailed database to develop promotional sales.
- Implemented and developed customer service training processes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
Diploma -
Valencia High
Placentia, CA07.2019
Human Resource Certificate - undefined
North Orange College
05.2025
Skills
- Patient Transport & Care
- Crisis Management & Recovery Support
- Strong Empathy & Communication Skills
- Hospital Systems & Policy Knowledge
- Time Management & Adaptability
- Delivery Logistics & Route Optimization
- BLS/CPR Certified
- Multitasking & Organizational Skills
- Boundary setting
- Mental health awareness
- Substance abuse
- Client advocacy
- Recovery planning
- Assessment skills
- Behavior modification
- Resource identification
- Documentation proficiency
- Documentation
- Routine maintenance
- Behavior treatment plans
- Social skills development
- Verbal and written communication
- Multitasking and organization
- Conflict resolution
- Appointment setting
- Problem-solving
- Behavior intervention plans
- Clear communication
- Report writing
Certification
- [CPR/AED]Certification - [3/31/2025]
- Certified [BLS Provider], American Heart Association - [4/30/2024]
- [Certified Food handler]ServSafe- [10/03/2024]
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Recovery Counselor
Valley stars Behavioral Crisis Center
07.2024 - Current
Food & Nutrition Representative
Sodexo INC.
02.2024 - 07.2024
Amazon Delivery Driver
South Bay Van Lines
10.2023 - 01.2024
Customer Service Representative
Loves Travel Truck Stop
02.2022 - 04.2023
Human Resource Certificate - undefined
North Orange College
Diploma -
Valencia High
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