Sheyenne Hodge
Fresno
Summary
Driven and organized former student athlete, enthusiastic about leveraging proven time management and organizational abilities in diverse settings. Committed to pursuing opportunities that not only foster personal skill growth but also contribute to the growth and success of the organization.
Overview
8
8
years of professional experience
Work History
District Manager
ADP
Fresno, CA
10.2024 - Current
- Drove sales growth through exceptional customer service and product knowledge.
- Trained new team members on company policies and sales techniques.
- Finished 130% YTD
Associate District Manager
ADP
Fresno, CA
11.2023 - 10.2024
- Provided guidance and support to business clients regarding state compliance obligations.
- Developed and strengthened relationships with my channel partners
Shift Lead
The Chicken Shack
Clovis, CA
06.2022 - 11.2023
- Completed opening and closing duties to facilitate business operations.
- Provided valuable coaching and training to employees, optimizing their performance and efficiency.
- Effectively managed and resolved customer complaints, promptly reporting issues to senior management for swift resolution.
- Took the lead in team initiatives aimed at boosting operational efficiency, resulting in notable enhancements in customer service and overall performance.
Cashier
The Chicken Shack
03.2018 - 11.2021
- Proficiently operated cash registers and POS systems to process various payment methods, ensuring accurate transactions.
- Provided outstanding customer service by actively listening to and engaging with patrons, promptly addressing inquiries, and delivering store information.
- Contributed to team development by training new members in cash register operation, stock procedures, and exceptional customer service practices.
- Diligently maintained accurate cash handling procedures, including counting cash on hand during shift changes and closings, effectively identifying discrepancies, and preparing precise bank deposit statements.
Education
Bachelor’s of Science - Kinesiology
California State University, Fresno
Fresno, CA08-2023
Skills
- Leadership skills
- Strategic planning
- Customer service
- Training and coaching
- Goal setting and performance metrics
- Time management
INTERCOLLEGIATE ATHLETICS
- NCAA Division I Soccer Student-Athlete Aug. 2019-Aug. 2023
- Competed as a Division 1 Women's Soccer Athlete at CSU Fresno, demonstrating dedication to high-performance collegiate sports.
- Excellently balanced rigorous training with a full academic course load, committing over 20 hours per week to athletic practice and competitions while excelling academically.
- Actively participated in team leadership and collaboration, fostering a culture of teamwork, discipline, and mutual support among teammates, contributing to the overall success of the soccer program.
Timeline
District Manager
ADP
10.2024 - Current
Associate District Manager
ADP
11.2023 - 10.2024
Shift Lead
The Chicken Shack
06.2022 - 11.2023
Cashier
The Chicken Shack
03.2018 - 11.2021
Bachelor’s of Science - Kinesiology
California State University, Fresno