Summary
Overview
Work History
Education
Skills
Certification
Language Skills
Timeline
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Sheshang Abogsea

Montreal,Canada

Summary

Experienced in collaboration and communication skills in a Customer service focused environment, I am ready to transition into a new field. My adaptability and commitment to supporting team objectives have driven my success. Now, I am prepared to utilize these skills to contribute effectively in a new professional setting, bringing fresh perspectives and making a meaningful impact.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Ticketing Agent

Grayline Montreal
08.2024 - Current
  • Sold tickets for various tours and transportation services, ensuring accurate transactions and customer satisfaction
  • Improved customers' experiences during stressful trips, offering helpful insights and guidance about the city
  • Provided customer service in a high-pressure environment, enhancing ability to handle stress and resolve issues efficiently
  • Communicated effectively with customers, including those not proficient in English or French
  • Managed difficult or frustrated customers, using conflict resolution techniques to maintain a positive experience

Supervisor

IGA Kraft Côte-St-Luc
11.2022 - Current
  • Supervised customer service operations, ensuring high levels of customer satisfaction and swift resolution of issues
  • Oversaw self-service checkout areas, maintaining smooth operations and assisting customers with technical issues
  • Coordinated with other departments to streamline operations and improve overall store efficiency
  • Monitored inventory levels at checkout points, ensuring sufficient supply of bags, receipts, and other necessary materials

Parking Lot Associate

The Home Depot
12.2021 - 10.2022
  • Provided exceptional customer service, assisting customers with loading purchases and answering queries
  • Engaged in problem-solving activities, resolving customer complaints and issues effectively
  • Demonstrated strong interpersonal skills, fostering positive customer interactions
  • Coordinated with store staff to facilitate efficient curbside pickup operations

Education

Building Systems Engineering Technology

Vanier College
Montreal, QC
05.2026

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Marymount Academy International
Montreal, QC
06.2023

Skills

  • Interpersonal skills:
  • Excellent communication and teamwork abilities
  • Strong problem-solving skills
  • Empathetic listener and adaptable team player
  • Demonstrated leadership qualities
  • Customer service-oriented
  • Conflict resolution expertise
  • Technical skills:
  • Proficient in Adobe Creative Suite (including Photoshop, Illustrator, and InDesign)
  • Experienced in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Certification

  • BSP security License
  • ASP Construction certified
  • CPR and First Aid certified

Language Skills

English
French
Arabic
Berber

Timeline

Ticketing Agent

Grayline Montreal
08.2024 - Current

Supervisor

IGA Kraft Côte-St-Luc
11.2022 - Current

Parking Lot Associate

The Home Depot
12.2021 - 10.2022

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Marymount Academy International

Building Systems Engineering Technology

Vanier College

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Sheshang Abogsea