Summary
Overview
Work History
Education
Skills
Timeline
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Jeremy Davidson

Peterborough,ON

Summary

Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

18
18
years of professional experience

Work History

Ticketing Agent

Lufthansa InTouch
01.2008 - 09.2025
  • Handled customer complaints, resolving issues promptly to enhance satisfaction.
  • Collaborated with team members to streamline service processes and improve efficiency.
  • Adapted quickly to new systems and procedures to support operational goals.
  • Provided product knowledge training for new team members to ensure consistency in service delivery.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Handled 100+ customer booking files each day.
  • Responsible for handling files from four different airlines (Lufthansa Airlines, Austrian Airlines, Swiss Airlines, and Brussels Airlines)
  • Expected to complete tasks efficiently without the need for direct supervision.

Education

High School Diploma -

Kenner Collegiate Vocational Institute
Peterborough, ON
06.2003

Skills

  • Engaged listening
  • Critical thinking
  • Data entry
  • Conflict resolution
  • Strong interpersonal skills
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Microsoft outlook
  • Product knowledge
  • Team development
  • Microsoft PowerPoint
  • Data collection
  • Fostering relationships
  • Efficient at acquiring new skills

Timeline

Ticketing Agent

Lufthansa InTouch
01.2008 - 09.2025

High School Diploma -

Kenner Collegiate Vocational Institute

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Jeremy Davidson