Jeremy Davidson
Peterborough,ON
Summary
Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Ticketing Agent
Lufthansa InTouch
01.2008 - 09.2025
- Handled customer complaints, resolving issues promptly to enhance satisfaction.
- Collaborated with team members to streamline service processes and improve efficiency.
- Adapted quickly to new systems and procedures to support operational goals.
- Provided product knowledge training for new team members to ensure consistency in service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Handled 100+ customer booking files each day.
- Responsible for handling files from four different airlines (Lufthansa Airlines, Austrian Airlines, Swiss Airlines, and Brussels Airlines)
- Expected to complete tasks efficiently without the need for direct supervision.
Education
High School Diploma -
Kenner Collegiate Vocational Institute
Peterborough, ON06.2003
Skills
- Engaged listening
- Critical thinking
- Data entry
- Conflict resolution
- Strong interpersonal skills
- Computer proficiency
- Microsoft Excel
- Payment processing
- Client relations
- Microsoft outlook
- Product knowledge
- Team development
- Microsoft PowerPoint
- Data collection
- Fostering relationships
- Efficient at acquiring new skills
Timeline
Ticketing Agent
Lufthansa InTouch
01.2008 - 09.2025
High School Diploma -
Kenner Collegiate Vocational Institute