Jeremy Davidson
Peterborough,ON
Summary
Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Ticketing Agent
Lufthansa InTouch
Peterborough, ON
01.2008 - 09.2025
- Handled customer complaints, resolving issues promptly to enhance satisfaction.
- Collaborated with team members to streamline service processes and improve efficiency.
- Adapted quickly to new systems and procedures to support operational goals.
- Provided product knowledge training for new team members to ensure consistency in service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Handled 100+ customer booking files each day.
- Responsible for handling files from four different airlines (Lufthansa Airlines, Austrian Airlines, Swiss Airlines, and Brussels Airlines)
- Expected to complete tasks efficiently without the need for direct supervision.
Education
High School Diploma -
Kenner Collegiate Vocational Institute
Peterborough, ON06.2003
Skills
- Engaged listening
- Critical thinking
- Data entry
- Conflict resolution
- Strong interpersonal skills
- Computer proficiency
- Microsoft Excel
- Payment processing
- Client relations
- Microsoft outlook
- Product knowledge
- Team development
- Microsoft PowerPoint
- Data collection
- Fostering relationships
- Efficient at acquiring new skills
Timeline
Ticketing Agent
Lufthansa InTouch
01.2008 - 09.2025
High School Diploma -
Kenner Collegiate Vocational Institute