Sheryl Mathis
Azusa
Summary
Customer Service Specialist with a proven track record in resolving complex issues within the Customer Service and Inside Sales departments. Recognized for strong communication and teamwork skills, consistently contributing to achieving organizational objectives. Committed to providing exceptional service while embracing opportunities for continuous learning and professional growth.
Overview
34
34
years of professional experience
Work History
On Location Inspector
WeGoLook
Azusa
01.2012 - Current
- Photographed damaged areas on vehicles and submitted pictures with completed inspection reports.
- Utilized specialized tools such as gauges, calipers or measuring tapes during inspections.
Caregiver
Visiting Angels Home Care
Glendora
07.2015 - 05.2021
- Monitored health and well-being of clients and reported significant health changes.
- Educated families about available resources for home health care services in the local community.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
Administrative Assistant - Environmental, Health and Safety
California Institute of Technology
01.2013 - 01.2015
- Managed data entry supporting Controlled Substances, Medical Surveillance, and Safety Training programs
- Maintained databases and information systems utilizing spreadsheet software for audit tracking and reporting requirements that generated reports
- Managed a service desk and responded to campus community service requests such as waste pickup, package delivery, hazard assessments, spill response, equipment certification, ergonomic evaluations, and first aid kit inventory
Administrative Assistant - Chemistry and Chemical Engineering
California Institute of Technology
01.2013 - 01.2015
- Coordinated travel arrangements and itineraries for domestic/international
- Managed expense reports, reimbursements and payment requests
- Analyzed monthly supply charges and disseminated the information to principal investigator(s) and group members
- Maintained paper files and electronic database
Executive Team Leader
Target Corporation/Mervyns'
01.2002 - 01.2012
- Supervised a team of uniform officers and undercover agents
- Conducted surveillances for external/internal investigations
- Documented investigative reports, surveillance tapes, and processed evidence for law enforcement
- Collaborated with local law enforcement and Target investigators to review cases
- Participated in community events with law enforcement, fire department, and local businesses
- Certified instructor for external, internal investigations, and National Violence Intervention
- Certified trainer for security managers and undercover investigators
Administrative Assistant
Aquadyne Manufacturing
Upland
02.1991 - 05.1999
- Handled incoming calls and directed callers to appropriate department or employee.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Greeted visitors and provided general information about the company.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Maintained office supplies inventory by checking stock to determine inventory level.
Education
B.A. - Communication
San Bernardino State University
San Bernardino, CaliforniaA.S. - Administration of Justice
Citrus College
Glendora, CaliforniaSkills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Customer service
- Effective communication
- Problem solving
- Time management
- Vehicle inspection
- Damage assessment
Timeline
Caregiver
Visiting Angels Home Care
07.2015 - 05.2021
Administrative Assistant - Environmental, Health and Safety
California Institute of Technology
01.2013 - 01.2015
Administrative Assistant - Chemistry and Chemical Engineering
California Institute of Technology
01.2013 - 01.2015
On Location Inspector
WeGoLook
01.2012 - Current
Executive Team Leader
Target Corporation/Mervyns'
01.2002 - 01.2012
Administrative Assistant
Aquadyne Manufacturing
02.1991 - 05.1999
B.A. - Communication
San Bernardino State University
A.S. - Administration of Justice
Citrus College
Similar Profiles
Hugo RosqueteHugo Rosquete
In House Security Officer at Saddle Ranch UniversalIn House Security Officer at Saddle Ranch Universal
Sergio PinedaSergio Pineda
Sanitation Lead at PSSI SanitationSanitation Lead at PSSI Sanitation
Vieanna Crystal ValienteVieanna Crystal Valiente
Clinic LVN at Los Angeles County D.H.SClinic LVN at Los Angeles County D.H.S
Cecilia CoxCecilia Cox
Environmental Cleaner at StaffworksEnvironmental Cleaner at Staffworks
Sebastien PlaisanceSebastien Plaisance
NA at Operation Lone StarNA at Operation Lone Star