Abisag Garcia Davila
Vancouver,Canada
Summary
Detail-oriented administrative and scheduling professional with a strong track record of optimizing workflows and improving team productivity. Skilled at coordinating schedules, managing multiple priorities, and adapting quickly to changing needs. Known as a reliable team player who values collaboration, clear communication, and efficiency in every task. Experienced in time management, problem-solving, and supporting daily operations with precision and professionalism.
Overview
14
14
years of professional experience
Work History
Location Scheduling Specialist
FM
05.2024 - Current
- Independently manage and prioritize field engineering schedules, ensuring efficiency and alignment with corporate goals and service agreements.
- Coordinate client-focused agendas tailored to insurer requirements, service types, and language preferences.
- Act as liaison between Field Engineers, Client Services, and Scheduling Services to resolve escalations and maintain service excellence.
- Support multiple territories, mentor new team members, and contribute to training initiatives.
- Identify process improvements and present recommendations to management, fostering a culture of adaptability and continuous learning.
Office Administrator Customer Service/Sales Representative
Cleaning With Love
04.2021 - 03.2024
- Managed daily administrative tasks, including answering phones, scheduling bookings, and handling correspondence
- Successfully resolved customer inquiries via phone, email, and in person, resulting in increased customer satisfaction
- Increased customer satisfaction by 20% by effectively maintaining detailed records of customer interactions and transactions
- Daily invoice auditing
- Supervise, coordinate, monitor and schedule the activities of staff
- Hire, train and coach cleaning team members and demonstrate patience and positive attitude
- Perform regular inspections to ensure cleanliness and quality standards are consistently being met. Evaluate the performance of employees and provide feedback
Assistant Administrator(Co Op)
Co Op Cleaning With Love
07.2020 - 01.2021
- Manage customer service and respond to customer queries in a timely manner
- Scheduling client appointments
- Supervising various cleaning teams and tracking their shifts
- Invoice auditing
Food and Beverage Staff
Cineplex Vip
11.2019 - 03.2020
- Ensured guests had a positive experience by providing exceptional service and communication skills
Sales Associate
Peekaboo Beans
05.2019 - 11.2019
- Provided exceptional customer service by assisting customers with inquiries and product selection
- Met and exceeded sales targets through effective product knowledge and persuasive selling techniques
- Handled cash transactions and maintained accurate records of sales transactions
- Collaborated with team members to organize promotional events and increase foot traffic
Au Pair
Cultural Care Au Pair
10.2015 - 10.2017
- Ability to adapt to new surroundings
- Ability to plan, organize, and prioritize work
Global Internship
Al Galal Company
08.2014 - 10.2014
- Identify new clients and new markets
- Increased business opportunities by identifying and evaluating new sales options
Logistics Coordinator
All American Foods Llc
01.2012 - 07.2014
- Logistics and coordination of export processes, such as transportation, loading, and documentation
- Collaborated with suppliers and clients to address logistical challenges
- Reporting in a clear and transparent way that is easy to read/understand
- Increased efficiency by regularly updating trackers, leading to a decrease in order fulfillment time
- Streamlined document process by closely monitoring open documents for all shipments
Education
Diploma - Business Administration Management
Sprott Shaw College
Vancouver, B.C., Canada12.2021
Strictly Business, Marketing Spring
The State University Of New York
12.2017
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Norwalk Community College
08.2016
Undergraduate Degree - International Relations
Universidad Anahuac Mexico Norte
12.2012
Skills
- Ability to work under pressure
- Adaptability
- Communication
- Customer relations
- Documentation and administrative support
- Workflow optimization
- Schedule and calendar management
- Cross-functional coordination
- Problem-solving
- Attention to detail
- Critical thinking
- Strong work ethic
- Microsoft Office
- Computer skills
- Languages: English, Spanish, Italian (basic)
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Elementary
Timeline
Location Scheduling Specialist
FM
05.2024 - Current
Office Administrator Customer Service/Sales Representative
Cleaning With Love
04.2021 - 03.2024
Assistant Administrator(Co Op)
Co Op Cleaning With Love
07.2020 - 01.2021
Food and Beverage Staff
Cineplex Vip
11.2019 - 03.2020
Sales Associate
Peekaboo Beans
05.2019 - 11.2019
Au Pair
Cultural Care Au Pair
10.2015 - 10.2017
Global Internship
Al Galal Company
08.2014 - 10.2014
Logistics Coordinator
All American Foods Llc
01.2012 - 07.2014
Strictly Business, Marketing Spring
The State University Of New York
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Norwalk Community College
Undergraduate Degree - International Relations
Universidad Anahuac Mexico Norte
Diploma - Business Administration Management
Sprott Shaw College