Abisag Garcia Davila
Vancouver,Canada
Summary
Detail-oriented administrative and scheduling professional with a strong track record of optimizing workflows and improving team productivity. Skilled at coordinating schedules, managing multiple priorities, and adapting quickly to changing needs. Known as a reliable team player who values collaboration, clear communication, and efficiency in every task. Experienced in time management, problem-solving, and supporting daily operations with precision and professionalism.
Overview
14
14
years of professional experience
Work History
Location Scheduling Specialist
FM
Vancouver, British Columbia, Canada
05.2024 - Current
- Independently manage and prioritize field engineering schedules, ensuring efficiency and alignment with corporate goals and service agreements.
- Coordinate client-focused agendas tailored to insurer requirements, service types, and language preferences.
- Act as liaison between Field Engineers, Client Services, and Scheduling Services to resolve escalations and maintain service excellence.
- Support multiple territories, mentor new team members, and contribute to training initiatives.
- Identify process improvements and present recommendations to management, fostering a culture of adaptability and continuous learning.
Office Administrator Customer Service/Sales Representative
Cleaning With Love
Vancouver, British Columbia, Canada
04.2021 - 03.2024
- Managed daily administrative tasks, including answering phones, scheduling bookings, and handling correspondence
- Successfully resolved customer inquiries via phone, email, and in person, resulting in increased customer satisfaction
- Increased customer satisfaction by 20% by effectively maintaining detailed records of customer interactions and transactions
- Daily invoice auditing
- Supervise, coordinate, monitor and schedule the activities of staff
- Hire, train and coach cleaning team members and demonstrate patience and positive attitude
- Perform regular inspections to ensure cleanliness and quality standards are consistently being met. Evaluate the performance of employees and provide feedback
Assistant Administrator(Co Op)
Co Op Cleaning With Love
Vancouver, British Columbia, Canada
07.2020 - 01.2021
- Manage customer service and respond to customer queries in a timely manner
- Scheduling client appointments
- Supervising various cleaning teams and tracking their shifts
- Invoice auditing
Food and Beverage Staff
Cineplex Vip
Vancouver, British Columbia, Canada
11.2019 - 03.2020
- Ensured guests had a positive experience by providing exceptional service and communication skills
Sales Associate
Peekaboo Beans
05.2019 - 11.2019
- Provided exceptional customer service by assisting customers with inquiries and product selection
- Met and exceeded sales targets through effective product knowledge and persuasive selling techniques
- Handled cash transactions and maintained accurate records of sales transactions
- Collaborated with team members to organize promotional events and increase foot traffic
Au Pair
Cultural Care Au Pair
USA
10.2015 - 10.2017
- Ability to adapt to new surroundings
- Ability to plan, organize, and prioritize work
Global Internship
Al Galal Company
Cairo, Al Qahirah, Egypt
08.2014 - 10.2014
- Identify new clients and new markets
- Increased business opportunities by identifying and evaluating new sales options
Logistics Coordinator
All American Foods Llc
01.2012 - 07.2014
- Logistics and coordination of export processes, such as transportation, loading, and documentation
- Collaborated with suppliers and clients to address logistical challenges
- Reporting in a clear and transparent way that is easy to read/understand
- Increased efficiency by regularly updating trackers, leading to a decrease in order fulfillment time
- Streamlined document process by closely monitoring open documents for all shipments
Education
Diploma - Business Administration Management
Sprott Shaw College
Vancouver, B.C., Canada12.2021
Strictly Business, Marketing Spring
The State University Of New York
12.2017
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Norwalk Community College
08.2016
Undergraduate Degree - International Relations
Universidad Anahuac Mexico Norte
12.2012
Skills
- Ability to work under pressure
- Adaptability
- Communication
- Customer relations
- Documentation and administrative support
- Workflow optimization
- Schedule and calendar management
- Cross-functional coordination
- Problem-solving
- Attention to detail
- Critical thinking
- Strong work ethic
- Microsoft Office
- Computer skills
- Languages: English, Spanish, Italian (basic)
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Elementary
Timeline
Location Scheduling Specialist
FM
05.2024 - Current
Office Administrator Customer Service/Sales Representative
Cleaning With Love
04.2021 - 03.2024
Assistant Administrator(Co Op)
Co Op Cleaning With Love
07.2020 - 01.2021
Food and Beverage Staff
Cineplex Vip
11.2019 - 03.2020
Sales Associate
Peekaboo Beans
05.2019 - 11.2019
Au Pair
Cultural Care Au Pair
10.2015 - 10.2017
Global Internship
Al Galal Company
08.2014 - 10.2014
Logistics Coordinator
All American Foods Llc
01.2012 - 07.2014
Strictly Business, Marketing Spring
The State University Of New York
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Norwalk Community College
Undergraduate Degree - International Relations
Universidad Anahuac Mexico Norte
Diploma - Business Administration Management
Sprott Shaw College