Sherye Phillips Watson
Customer Service Representative
2205-2201 12th Street North Cranbrook,BC
Summary
Provide Receptionist / Customer Service Duties. Manage commitment to a busy work environment. Highly skilled in greeting customers in a courteous and professional manner . Committed to providing exceptional and friendly service to clients and co-workers. Knowledgeable and Guest Services. . Very driven and dedicated and is quite focus on delivering exemplary service. A skilled multi-tasker who is successful at meeting performance objective. Helping team members. Personable Guest Services. Resolve challenges and deliver exceptional results. Well-versed in customer service
Overview
18
18
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Best Western Cranbrook Hotel
04.2017 - Current
- Conduct regular staff training and seminars
- Accommodate guest requests and queries
- Communicate with housekeeping staff on current status of guest room
- Up Sell rooms and promoting hotel services
- Handles cash payments and balance daily cash flow
- Maintain clean and neat work area
- Coordinate housekeeping duties/ create housekeeping duty chart
- Prepare team rooming Listings
- Arrange elite guests bag
- Prepare bank deposit, review night audit report
- Review occupancy forecast, prepares and submit daily commissions
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Train new staff member
- Promotes guest satisfaction
- Prepare gift certificate for donation
- Prepare arrivals and process departures
- Process advanced (OTA) and 3rd party payments
- Coordinate maintenance activities
- Prepares front desk inventory
- Handle group bookings.
- Maintained consistent positive customer feedback
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles
Receptionist
SDA Conference
08.2005 - 08.2015
- Handled incoming calls and emails and routed them appropriately
- Managed and redirected customer complaints
- Distributed correspondences
- Record all visitors and direct them appropriately
- Organized incoming and outgoing mail
- Utilized MS Office fully in daily tasks and responsibilities
- Assisted with organization of company functions and events
- Communicate with Staff and Visitors for smooth transition
- Train New and Work Experience Worker
- Arrange VIP welcome for office visits.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Education
No Degree - Human Resource Certificate
Uni-Prep Learning Institute
Toronto, ON02.2015
Skills
- Multi-lines Telephone System
- Front Desk Reception
- Customer Service
- Filing, Database & Records
- Reports & Spreadsheets
- Data Entry, Accounts Payable Clerk
- Computer Skills:
- Word, Excel
- PowerPoint
- Publisher
- Outlook
- Windows Vista/XP
- Guest Relations
- Guest Services Agent training
- Guest complaint resolution
Certification
- Uni Prep Learning Institute, Toronto, 10/2014, Human Resource Professional
- University of the West Indies Continue Education- 2006, Customer Relation & Telephone Techniques
Languages
English
Timeline
Guest Service Agent
Best Western Cranbrook Hotel
04.2017 - Current
Receptionist
SDA Conference
08.2005 - 08.2015
No Degree - Human Resource Certificate
Uni-Prep Learning Institute
Similar Profiles
Mohamed BourassMohamed Bourass
Executive Chef at NOIR At Prstige Cranbrook HotelExecutive Chef at NOIR At Prstige Cranbrook Hotel
Azeddine AriouatAzeddine Ariouat
Night Manager and Front Desk Receptionist at Holiday INN Milan / Best Western Hotel Berlino / Hotel Roxy / Ibis Styles Milan / Hotel Eden TurinNight Manager and Front Desk Receptionist at Holiday INN Milan / Best Western Hotel Berlino / Hotel Roxy / Ibis Styles Milan / Hotel Eden Turin
Pari DesaiPari Desai
Guest Service Agent at Sheraton Parkway Hotel | Best Western HotelGuest Service Agent at Sheraton Parkway Hotel | Best Western Hotel
Jesus CisnerosJesus Cisneros
Food & Beverage Senior Casino Operations Manager at Commerce Casino & HotelFood & Beverage Senior Casino Operations Manager at Commerce Casino & Hotel
Alejandra GonzalezAlejandra Gonzalez
Warehouse Packer at KD DistributionWarehouse Packer at KD Distribution