Pari Desai
North York,ON
Summary
Industrious Guest Services Agent skilled in resolving guest complaints utilizing tact, diplomacy and critical thinking. Driven to foster satisfaction and superior service through dedication to exceeding guest expectations. Friendly guest service professional bringing 2 years of exceptional hospitality experience. Pursuing a Guest Services Agent opportunity in which to utilize exceptional hospitality industry experience and knowledge.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Sheraton Parkway Hotel | Best Western Hotel
10.2023 - Current
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
- Verified accuracy of billing statements before presenting them to guests for payment processing.
- Handled cash transactions accurately while adhering to established accounting practices.
Housekeeper
Bruce Anchor & Motel | Big Tub Harbour Resort
Tobermory
05.2023 - 10.2023
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Front Desk Agent
Bruce Anchor & Motel | Big Tub Harbour Resort
Tobermory
05.2023 - 10.2023
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
Sales Associate
Hudson's Bay
05.2022 - 04.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Education
High School Diploma -
Seneca College of Applied Arts And Technology
North York, ON04-2024
Skills
- Account inquiries
- Check-in and Check-out Procedures
- Complaint Handling
- Guest conflict resolution
Certification
- Smart Serve
- Aoda
- First Aid CPR- Level C
- Learning Secure Payments and PCI
- Food Handlers
- WHMIS
Languages
English
Professional
Hindi
Professional
Gujarati
Professional
References
References available upon request.
Timeline
Guest Service Agent
Sheraton Parkway Hotel | Best Western Hotel
10.2023 - Current
Housekeeper
Bruce Anchor & Motel | Big Tub Harbour Resort
05.2023 - 10.2023
Front Desk Agent
Bruce Anchor & Motel | Big Tub Harbour Resort
05.2023 - 10.2023
Sales Associate
Hudson's Bay
05.2022 - 04.2023
High School Diploma -
Seneca College of Applied Arts And Technology
- Smart Serve
- Aoda
- First Aid CPR- Level C
- Learning Secure Payments and PCI
- Food Handlers
- WHMIS
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