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Sherry Whytewood Allen
New Glasgow,NS
Summary
Dynamic Registered Dental Assistant and Practice Manager with a proven track record at Dental Corp Canada, excelling in team leadership and financial management. Achieved higher employee retention through strategic planning and conflict resolution, while optimizing inventory management and enhancing patient care excellence. Committed to fostering a positive work environment and operational efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant - Practice Manager
Dental Corp Canada
01.2020 - Current
- Cleaned and sanitized dental instruments and equipment, as well as operatories, and restocked supplies to prep for next patient and followed best practice for all IPAC
- Performed general chair-side duties for general dentistry, endo procedures, ortho, perio and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Staff scheduling for 100 employees, payroll submission, hiring, training, day end, month end , bank reconciliations, daily DDV, Accounts receivable, Insurance inquiries, refunds, treatment plans
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed and motivated employees to be productive and engaged in work.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Registerd Dental Assistant/ Practice Manager
Aberdeen Dental Clinic
11.1999 - 12.2020
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Maintained professional, organized, and safe environment for employees and patients.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
No Degree - Dental Assisting
Northern Alberta Institute of Technology
Edmonton03-2008
BBA - Business
Nova Scotia Community College
New Glasgow, NS05-1990
Fabrication of Dental Appliance
Nova Scotia School of Denturism
Halifax, NS05-1987
Skills
- Time management capabilities
- Oral hygiene education
- Detail-oriented mindset
- Patient care excellence
- Team collaboration
- Infection control proficiency
- Patient records management
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Relationship building
- Strategic planning
- Operations management
- Project planning
- Shift scheduling
- Conflict resolution
- Performance evaluations
- Financial management
- Business planning
Affiliations
Nova Scotia Dental Assistants Association
Provincial Dental Board of Nova Scotia
Canadian Dental Assistants Association
Canadian Air Force Club for retired members and Family
Certification
- RDA - Registered Dental Assistant
Interests
Timeline
Registered Dental Assistant - Practice Manager
Dental Corp Canada
01.2020 - Current
Registerd Dental Assistant/ Practice Manager
Aberdeen Dental Clinic
11.1999 - 12.2020
No Degree - Dental Assisting
Northern Alberta Institute of Technology
BBA - Business
Nova Scotia Community College
Fabrication of Dental Appliance
Nova Scotia School of Denturism
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