- I enjoy helping others and giving back to the community
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- Hiking
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- Yoga
Jennifer Clift
Torbay,NL
Summary
Dynamic Practice Manager with a proven track record at Elliott Dental Group,
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
34
34
years of professional experience
Work History
Practice Manager
Dental Corporation of Canada Elliott Dental Group
11.2015 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 20 office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Consulted with healthcare professionals on business decisions.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Optimized budget allocation, reducing unnecessary expenses without compromising on patient care quality.
- Developed comprehensive maintenance schedule for medical equipment, ensuring reliability and safety.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
- Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Practice Manager
Elliott Dental Group
11.2011 - 11.2015
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Supervised team of 35 office personnel.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Created and implemented organizational policies and procedures.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Consulted with healthcare professionals on business decisions.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
- Negotiated with suppliers to secure cost-effective purchasing agreements for medical supplies.
- Enhanced team morale and reduced turnover rates by introducing employee recognition programs.
- Conducted regular staff training sessions to ensure high levels of patient service and care.
- Optimized budget allocation, reducing unnecessary expenses without compromising on patient care quality.
- Developed comprehensive maintenance schedule for medical equipment, ensuring reliability and safety.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
Inventory Control
Clift Dental Supplies Limited
09.1990 - 11.2011
- Managed inventory control efforts, reducing discrepancies between physical counts and system records.
- Completed accurate documentation for inventory control, job progress reports, and incident reporting.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Managed inventory control, ensuring adequate supplies for daily operations and reducing waste.
- Liaised with senior leadership to report damaged inventory control tracking and reporting.
- Optimized inventory control procedures to reduce carrying costs and improve cash flow.
- Optimized inventory control with meticulous tracking and forecasting techniques.
- Implemented inventory control procedures to maintain optimal stock levels and minimize wastage.
- Collaborated with warehouse staff to ensure accurate inventory control and order fulfillment.
Education
High School Diploma -
Holy Heart of Mary
St. John's, NL06-1986
Skills
- Schedule management
- Clinical inventory control
- Practice management
- Equipment inventory control
- Staff management
- Workflow management
- Instrument inventory control
- Policy implementation
- Inventory control understanding
- Employee performance
- Electronic health records
- Payroll administration
- Office supply inventory control
- New hire training
- Staff development
- Budget oversight
- Supplies ordering
- Workflow planning
- Human resources
- Inventory control knowledge
Interests
Timeline
Practice Manager
Dental Corporation of Canada Elliott Dental Group
11.2015 - Current
Practice Manager
Elliott Dental Group
11.2011 - 11.2015
Inventory Control
Clift Dental Supplies Limited
09.1990 - 11.2011
High School Diploma -
Holy Heart of Mary
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