Summary
Overview
Work History
Education
Skills
References Available
Certification
Timeline
Generic

Sherry LaBossiere

Winnipeg,MB

Summary

Exceptionally resourceful and newly certified Medical Esthetician with 9 years of experience in the medical/cosmetic industry. Specialized in skin care knowledge and sales. Committed to maintaining the highest standards of customer service. Friendly, reliable and organized. Desiring a clinical skin technician role in a day or medical spa.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Medical/Cosmetic Skin Specialist/Customer Service Representative

Laser Away
06.2016 - Current
  • Increased customer satisfaction by providing personalized skin care consultations and product recommendations.
  • Developed strong relationships with clients through attentive listening, empathy, and genuine care for their esthetic concerns.
  • Contributed to sales growth with effective upselling techniques and recommending complementary products.
  • Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
  • Educated clients on proper skincare routines, resulting in an increase of repeat clientele seeking advice and guidance.
  • Provided exceptional customer experience by addressing concerns promptly, resolving issues professionally, and offering suitable alternatives when needed.
  • Guided customers towards appropriate products based on their specific skin type, tone, and preferences.
  • Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Processed payments, entering sales in register for prompt customer service.

Medical/Cosmetic Receptionist

The Derm Centre
10.2015 - 06.2016
  • Contributed to sales growth with effective upselling techniques and product recommendations.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained strict confidentiality of patient information, adhering to PHIA regulations and medical office policies.
  • Maintained a clean, organized, and visually appealing counter space to create a welcoming environment for customers.
  • Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
  • Provided exceptional customer experience by addressing concerns promptly, resolving issues professionally, and offering suitable alternatives when needed.
  • Guided customers towards appropriate products based on their specific skin type, tone, and preferences.
  • Maintained counter and display areas for cleanliness and organization.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Assisted with medical coding and billing tasks.
  • Processed biopsies.
  • Received and delivered laboratory results to patients

Office Manager & Administrative Assistant

Five-L Equipment Ltd
10.1995 - 06.2013
  • Ensured strict adherence to privacy policy and company confidentiality
  • Provided professional assistance and follow-up to client inquiries
  • Performed Reception and Customer Service duties
  • Accounts Receivable and Accounts Payable / authorizing / signing cheques
  • Bank Deposits
  • Processing of all company reports
  • Processing and maintaining company Inventory
  • Email, Internet, Word, Publisher, Excel, Accpac Accounting Software
  • Maintained company database
  • Daily bookkeeping and balancing of financial statements
  • Performed Purchasing, Invoicing, and Mail activities
  • Processed and maintained company Group Insurance policies
  • Month End and Year End processing
  • Commissions and Payroll processing/ Ceridian
  • Managed and supervised office staff
  • Opening and closing of office.

Education

Medical Aesthetics

Eternal Beauty Institute
Winnipeg, MB
12.2023

Medical Terminology -

Robertson Career College
01.2015

Graduated Word Processing Specialist -

Success Business College
01.1993

Graduated Grade 12 -

Pierre Radisson Collegiate
01.1992

Skills

  • Experienced in providing excellent customer service
  • Skin care expertise
  • Product knowledge
  • Sales proficiency and cross-selling products
  • Capable of maintaining excellent rapport with co-workers and clients
  • Excellent verbal, written, organizational, interpersonal and communication skills
  • Self-supervised
  • Reliable and dependable
  • Effective and important team player
  • Proficient at setting priorities and time management
  • Friendly, courteous, outgoing personality, and a positive attitude
  • Skin consultations and analysis
  • Relationship building
  • Merchandise restocking
  • Brand promotion
  • Competent and accurate computer skills
  • Windows/Office, Outlook and Internet
  • Orchid Spa, Accpac Sage, Simply Accounting
  • Office specific in-house programs
  • Expert and accurate keyboarding/numerical keypad

References Available

True

Certification

Dec 16 2023

Clinical Skincare Technician Esthetician

Certification number 12458986048


Facials, Microdermabraision, Dermaplaning, Chemical Peels, Microneedling, BB Glow, Laser Hair Removal, Laser Skin Rejuvenation/Photofacial, Laser Vein Removal, Micronutrient Suction Facial

Timeline

Medical/Cosmetic Skin Specialist/Customer Service Representative

Laser Away
06.2016 - Current

Medical/Cosmetic Receptionist

The Derm Centre
10.2015 - 06.2016

Office Manager & Administrative Assistant

Five-L Equipment Ltd
10.1995 - 06.2013

Medical Aesthetics

Eternal Beauty Institute

Medical Terminology -

Robertson Career College

Graduated Word Processing Specialist -

Success Business College

Graduated Grade 12 -

Pierre Radisson Collegiate

Dec 16 2023

Clinical Skincare Technician Esthetician

Certification number 12458986048


Facials, Microdermabraision, Dermaplaning, Chemical Peels, Microneedling, BB Glow, Laser Hair Removal, Laser Skin Rejuvenation/Photofacial, Laser Vein Removal, Micronutrient Suction Facial

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